Helen M Hilario
New York,NY
Summary
Experienced sales specialist with a background in luxury retail and management. Skilled at multitasking and remaining personable under pressure. Consistently fosters loyalty and long-term relationships with customers. Proven track record of meeting and exceeding individual sales goals.
Overview
19
19
years of professional experience
Work History
Fragrance Specialist
Puig USA/ Penhaligon’s- Bloomindales 59th flagship store
03.2021 - Current
- Consistently do 40% of all business at Penhaligon’s counter.
- Generated $160,000 last year 2024.
- Led client sales for two high impact events. For February master class, generated $2,000 in advance of the event.
- Lead the team in client outreach campaigns for Potion and Remedies, resulting in three months of 100% growth for the team.
- Lead the team in client sales.
- Coached coworkers on client retention and elevated outreach.
- Helped the staff our b-way events and fifth floor outpost by recommending some of our top performing freelancers, helping to achieve 40% growth though out fall 2024.
- Utilized social media platforms to engage with customers online, sharing information, promotional offers, or upcoming events related to the fragrance department.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
Fragrance Specialist
Clarins-Puig USA/ Prada- Saks Fifth Avenue, NY
06.2018 - 05.2020
- Effectively brought clients to increase business and achieve sales goals.
- Developed, managed, and maintained a client book to meet customer’s need.
- Plan and executed outsourcing event on a monthly basic.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Achievements: Sales increase since acquiring the Prada Brand at -64% to LY. June +17% & July +130% increases to LY.
Fragrance specialist
BPG/Hermes - Saks Fifth Avenue, NY
04.2017 - 05.2019
- Developed positive costumer relationship through excellent customer services.
- Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
- Boosted sales by conducting product demonstrations and effectively communicating product features and benefits to potential customers.
- Achieved personal sale goals while supporting the goals of the team.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Participated in ongoing training programs to stay current on industry trends, new products, and best practices in fragrance consultation.
Fragrance Specialist associate
BPI /HERMES FRAGRANCES- BERGDORF GOODMAN, NY
06.2014 - 04.2017
- Consistently cultivated selling relationship with clients meeting their lifestyle needs
- Managed a clientele book
- Supported store initiatives by participating in marketing campaigns, special events, and seasonal promotions.
- Boosted sales by conducting product demonstrations and effectively communicating product features and benefits to potential customers.
- Utilized effective communication skills to convey complex information about scent notes, ingredients, and brand history to customers of varying levels of expertise in the world of perfumery.
Juicy Couture Business Manager
FRAGRANCES SPECIALIST/BUSINESS MANAGER- AT MACY’S HRSQ, NY
03.2006 - 06.2014
- Coordinated with vendors to arrange special events or in-store appearances that drove foot traffic and increased product awareness.
- Fostered a positive work environment that encouraged teamwork, collaboration, and dedication to achieving shared goals.
- Collaborated with store management to execute promotional events and achieve sales targets.
- Managed inventory levels for optimal stock availability and timely replenishment orders.
- Organized stockroom for efficient product retrieval, minimizing customer wait times during busy periods.
- Increased customer satisfaction by providing personalized fragrance consultations and recommendations.
- Established team priorities, maintained schedules and monitored performance.
- Ranked among top sales performers from #22 to #8.
Education
Bachelor of Arts - Political Science
The Bernard Baruch College
New York, NY01.2006
Bachelor of Arts - History
The Bernard Baruch College
New York, NY01.2007
Skills
- Fluent in Spanish
- Highly organized
- Skilled in Excel, Word, and PowerPoint
Timeline
Fragrance Specialist
Puig USA/ Penhaligon’s- Bloomindales 59th flagship store
03.2021 - Current
Fragrance Specialist
Clarins-Puig USA/ Prada- Saks Fifth Avenue, NY
06.2018 - 05.2020
Fragrance specialist
BPG/Hermes - Saks Fifth Avenue, NY
04.2017 - 05.2019
Fragrance Specialist associate
BPI /HERMES FRAGRANCES- BERGDORF GOODMAN, NY
06.2014 - 04.2017
Juicy Couture Business Manager
FRAGRANCES SPECIALIST/BUSINESS MANAGER- AT MACY’S HRSQ, NY
03.2006 - 06.2014
Bachelor of Arts - Political Science
The Bernard Baruch College
Bachelor of Arts - History
The Bernard Baruch College
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