SHAYNA LOPEZ-ARIAS
Winter Haven,FL
Summary
Service oriented team member with excellent communication, planning, and conflict resolution skills. Proven history of carefully managing funds to reduce discrepancies. Passionate about providing courteous and friendly service, resulting in consistent return of customers.
Overview
12
12
years of professional experience
Work History
Fragrance Specialist
Dillard's
Lakeland, FL
10.2022 - Current
- Provided customer service and product knowledge to customers regarding fragrances.
- Assisted in the development of new fragrance products, including scent selection and formulation.
- Organized promotional activities for fragrances such as store events, sampling campaigns, and in-store displays.
- Advised customers on fragrance selections based on their individual preferences and needs.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
Server/Cashier
Tomasino's Pizza Restaurant Lake Nona
Orlando, Florida
08.2021 - 09.2022
- Greet guests and provide exceptional customer service to encourage repeat business
- Knowledge of the menu, daily specials, and restaurant promotions
- Guide guests' dining experiences with selective suggestions that fit their interest, to build relationships, as well as increase company goals
- Assist others in carrying out their part of preparing and serving meals
- Replenish condiments, beverages and supplies while maintaining cleanliness of service areas
- Answer incoming calls, process take-out orders, and operate the cash register
- Ensure the cleanliness of the dining area and food items before serving
- Maintain serving standards and comply with restaurant operations and food safety procedures, sanitation, and food quality
- Cash out patrons and ensure proper money handling
- Maintain the house's bank, and responsible for payout to servers at the end of every shift
- Answer customer inquiries and resolve issues promptly and satisfactorily in a professional manner.
Beauty Advisor & Fragrance Specialist
Dillards
Lakeland, Florida
02.2019 - 03.2020
- Achieved company sales targets and outcomes through product recommendations and exceptional customer care
- Kept up to date with company's products, services, and procedures
- Communicated with vendors regarding purchase orders, future inventory needs, and special orders
- Efficiently documented customer profile records immediately after sales
- Processed different forms of payment and return transactions
- Complied with store operations, security, and safety procedures by following company protocol
- Increased sales volume.
Customer Service/Cashier
Walgreens Pharmacy
Orlando, Florida
10.2013 - 10.2017
- Provided helpful customer experiences with friendly and courteous service
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and increase sales numbers
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Solved customer queries and concerns in a caring and professional manner
- Answered and directed incoming calls
- Met weekly sales goals consistently
- Recognized as employee of the month multiple times.
Cashier/Sales
Walmart
Orlando, Florida
06.2012 - 04.2013
- Greeted customers, ensuring proper service and assistance
- Interpreted and implemented a plan-a-gram
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Trained and mentored new team members on opening and closing procedures, POS system operation, customer service strategies, and sales goals
- Expedited the resolution of customer problems and complaints to maximize satisfaction
- Reviewed weekly sales circulars and monitored price changes.
Education
Medical Assistant Diploma Program -
Florida Technical College
06.2014
Grade Equivalent Diploma -
Lincoln Challenge Academy
12.2011
Skills
- Bilingual in English and Spanish
- General restaurant business practices
- Record and serve food order accurately
- Cash register operations
- Work under pressure with minimal supervision
- Positive customer service experiences
- Effective working relationships
- Flexible team player
References
- Amy Fenley, 863-236-2732
- Leandro Marroche, 407-809-7499
- Gretche Kunze, 407-865-3184
Timeline
Fragrance Specialist
Dillard's
10.2022 - Current
Server/Cashier
Tomasino's Pizza Restaurant Lake Nona
08.2021 - 09.2022
Beauty Advisor & Fragrance Specialist
Dillards
02.2019 - 03.2020
Customer Service/Cashier
Walgreens Pharmacy
10.2013 - 10.2017
Cashier/Sales
Walmart
06.2012 - 04.2013
Medical Assistant Diploma Program -
Florida Technical College
Grade Equivalent Diploma -
Lincoln Challenge Academy