Helen J. Shaw
Bear,DE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in P&C insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior, Service Specialist
Comparion Insurance Agency Of Liberty Mutual Insurance Company
Newark, DE
09.1996 - 11.2025
- Multi-tasking when other staff members are unavailable
- Responsible for ensuring the customers are obtaining the best service available
- Responsible for successfully resolving customer service requests and concerns
- Ensuring that the customer’s policies are reviewed and coverage recommendations are offered
- Assisting with educating staff members
- Trained colleagues on administrative techniques
- Effectively trained staff members on upgrading computer applications
- Regularly assess service team performance metrics to identify areas for improvement.
- Computer skills include: Word, Excel, Windows, Customer Acquisition Workbench
- Ensure adherence to internal compliance protocols and industry regulations specific to insurance services.
Education
Bachelor of Science - Human Resource Management
Goldey Beacom College
Wilmington, DE01-2011
A.A.S. - Computer Technology
Goldey Beacom College
Wilmington, DE01-2006
A.A.S. - Computer Information Systems
Briarcliff College
Bethpage, New York01-1996
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
- Follow-up skills
- Customer relationship management (CRM)
- Customer service
- Multitasking and organization
- Active listening
Certification
P&C Licensed in:
- Delaware
- New Jersey
- Maryland
- Philadelphia
Timeline
Senior, Service Specialist
Comparion Insurance Agency Of Liberty Mutual Insurance Company
09.1996 - 11.2025
A.A.S. - Computer Technology
Goldey Beacom College
A.A.S. - Computer Information Systems
Briarcliff College
Bachelor of Science - Human Resource Management
Goldey Beacom College