Helen Leon
Farmville ,VA
Summary
Accomplished leader with a proven track record at Direct Travel, where I spearheaded initiatives that significantly increased customer satisfaction and enhanced operational performance. Expert in strategic planning and organizational leadership, I excel in team building and crisis management, ensuring seamless operations and productivity growth.
Overview
37
37
years of professional experience
2
2
years of post-secondary education
Work History
President West Region
Direct Travel
09.2011 - 08.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
SVP Operations
CI Travel
04.1987 - 08.2011
- Began my career as a booking agent managing multiple DOD, Federal Government and Corporate accounts.
- Performed all duties required in day to day operations of a Travel Management Company.
- Progressed over the years, taking on additional duties including international faring, management and and executive duties. I have trained and mentored dozens of agents over the years on how to maximize their professional choices.
Education
Economics
Glasgow College of Technology
Glasgow Scotland 08.1979 - 05.1981
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
Additional Information
I spent the first half of my career as a booking agent and I am fluent in multiple travel industry systems including SABRE, Apollo and various OBT's(online booking tools) I am also proficient in the Microsoft Office suite of tools and CRM products.
Timeline
President West Region
Direct Travel
09.2011 - 08.2024
SVP Operations
CI Travel
04.1987 - 08.2011
Economics
Glasgow College of Technology
08.1979 - 05.1981
Similar Profiles
MICHELLE M. RAMOSMICHELLE M. RAMOS
Administrative Supervisor at Direct TravelAdministrative Supervisor at Direct Travel
Laurel Popenhusen-BruinixLaurel Popenhusen-Bruinix
Director of Operations at Direct TravelDirector of Operations at Direct Travel
Kelliann SykesKelliann Sykes
Leisure Travel Advisor at Direct TravelLeisure Travel Advisor at Direct Travel