Helen Mejia

• Coordinated daily salon operations to enhance customer experience and service efficiency.
• Managed appointment scheduling using salon management software to optimize staff workflow.
• Trained new team members on operational procedures and customer service excellence.
• Collaborated with stylists to ensure seamless communication regarding client needs and preferences.
• Coordinated daily salon operations, ensuring smooth workflow and exceptional client experiences.

Directed front desk activities, guaranteeing efficient check-in and check-out for all clients.

• Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
• Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
• Monitored access of guests and escorted to treatment areas.
• Interacted with 60plus guests daily and provided positive impression of spa.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Greeted customers, answered questions and recommended specials to increase profits.
• Checked on dining area to identify immediate needs and reset tables between guests.
• Anticipated guest needs, refilled drinks and cleared empty glasses.

• Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Removed and replaced dirty dishes and utensils to maintain table settings.
• Presented meal options to help patrons select food and beverages.
• Provided exceptional service to high volume of daily customers.

• Offered insight into menu items to answer customer questions.
• Responded quickly to customer concerns and escalated major issues to management.
• Memorized dining room floor plans and understood seat number system.
• Built and maintained relationships with regular customers by learning and remembering preferences.

• Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
• Took food and drinks to bar and table customers.
• Studied bartenders to learn recipes for different mixed cocktails.
• Checked identification for each person purchasing alcohol.
• Sliced and pitted fruit used to garnish drinks.
• Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
• Built excellent relationships with guests to achieve repeat business.

• Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
• Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
• Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
• Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.