Summary
Overview
Work History
Education
Skills
Timeline
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Helen Pack

Akron

Summary

Currently, a Process Assistant at Amazon with a proven track record in workflow management and performance monitoring. Skilled in optimizing efficiency and fostering collaboration, I excel in coaching teams to exceed operational goals and metrics. My strong communication and critical/creative thinking abilities drive continuous improvement and ensure compliance in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Process Assistant

Amazon
11.2023 - Current
  • Created strong relationships/built trust with members of leadership to efficiently work in collaborative teams in order to run different areas of the building
  • Interact with associates and direct them towards business need
  • Run full sorts at the building working with my peers and upper management, able to meet and exceed labor planned goals and metrics
  • Plan full sorts using Amazon’s website tools including how much volume to run on a sort based on volume numbers for a full day, box type, associate headcount, and then making a full roster tasking each associate with a job through the sort
  • Have ‘coaching opportunity’ conversations with associates when their work is not to/above company standard work expectations. While doing this, I attempt to seek barriers associates are having with meeting benchmark metrics in their role and then offer solutions while working with provided barriers in attempt to see growth in performance
  • Work with various Amazon websites/Microsoft Software to read into processing numbers/business need in order to set up the next sort/day for success
  • Collaborate with several divisions of management teams such as HR/PXT, Learning, Safety, and outside CDL drivers
  • Work on dispatch times (when scheduled) and am tasked with ensuring volume that needs to get to an area to depart is in the correct location in time for dispatch metrics to be met

Warehouse Worker

Amazon
07.2021 - 11.2023
  • Scanned boxes into their location
  • Threw boxes from trailers onto a main belt to be distributed through the warehouse weighing up to 50 pounds
  • Pulled containers out of trailers/from production lanes to destination with pallet jacks
  • Directed lane scanners in communication with higher leaders in the building, essentially taking on a small role in management when staffing was low for Process Assistants.
  • Took on a ‘Learning Ambassador’ title, meaning I was qualified to teach incoming/current employees about job expectations and how to do tasks on the production floor

Team Member

Pizza Joe's
08.2018 - 04.2020
  • Learned required tasks quickly to optimize performance
  • Developed strong trust between myself and other members of staff for strong collaboration
  • Kept work area clean and organized
  • Took orders/questions on the phone from customers
  • Worked cash register for pickup orders
  • Was able to do a full money count at the end of the night when working the closing shift to ensure correct money based on sales was in the register at the end of the day, then took money to the bank.
  • Made food on the line based on customer request and premade options


Education

Associate of Arts - Management And Technology

Kent State University - Trumbull Campus
Warren, OH
05-2023

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Order preparation
  • Cash register
  • Efficiency optimization
  • Continuous improvement
  • Operational support
  • Clear communication
  • Multitasking and time management
  • Fast learner
  • Employee communications
  • Critical thinking

Timeline

Process Assistant

Amazon
11.2023 - Current

Warehouse Worker

Amazon
07.2021 - 11.2023

Team Member

Pizza Joe's
08.2018 - 04.2020

Associate of Arts - Management And Technology

Kent State University - Trumbull Campus

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Helen Pack