Helen Ponzio
Norwood,PA
Summary
Driven professional with a robust background in logistics and financial management, notably at American Expediting and Ingersoll Rand - Trane. Excelled in enhancing customer satisfaction through meticulous attention to detail and superior problem-solving skills. Proven track record in optimizing delivery efficiency and financial accuracy, demonstrating exceptional package handling and customer service abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Courier
American Expediting
01.2018 - 12.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Accounts Payable
American Expediting
01.2018 - 12.2020
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Accounting Specialist
Ingersoll Rand - Trane
01.2017 - 10.2017
- Input financial data and produced reports using [Software].
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Investigated daily variances and corrected errors to resolve discrepancies.
Billing Specialist
Iron Mountain Information Management
03.1995 - 12.2016
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Generated monthly billing and posting reports for management review.
Education
High School Diploma -
Dickinson Business School
Upper Darby, PA12.1985
Skills
- Attention to Detail
- Problem-Solving
- Customer Service
- Excellent driving skills
- Package handling
- Time Sensitive Deliveries
- Package pickup and delivery
- Logistics and Transportation
- Delivering medical records
Timeline
Courier
American Expediting
01.2018 - 12.2023
Accounts Payable
American Expediting
01.2018 - 12.2020
Accounting Specialist
Ingersoll Rand - Trane
01.2017 - 10.2017
Billing Specialist
Iron Mountain Information Management
03.1995 - 12.2016
High School Diploma -
Dickinson Business School
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