Helen Reed
Washington Twp
Summary
Accomplished professional with a proven track record of leading large-scale operations and driving enterprise growth. Expert in streamlining processes, leveraging technology, and implementing performance metrics to enhance efficiency and profitability. Recognized for guiding organizations through change, strengthening resilience, and delivering measurable results through data-driven decision-making and strategic leadership. Committed to fostering high-performing teams and embedding a culture of continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director, Business Support Services
Children’s Hospital of Philadelphia
07.2021 - 07.2025
- Directed enterprise-wide revenue cycle operations with full accountability for cash control, credit and variance resolution, vendor engagements, patient accounting, and bad debt management.
- Implemented best practices and performance metrics to drive efficiency, reduce risk, and enhance financial outcomes.
- Created vendor performance dashboard to track ROI, quality, productivity, and budget alignment, increasing accountability and alignment of internal business practices with external partnerships to reduce spend.
- Compiled and analyzed quarterly cash performance, credit analysis and vendor spend data against budgeted projections, synthesizing insights into actionable strategies.
- Delivered presentations to peers and executive leadership, recommending enterprise-wide solutions to reduce costs and optimize performance across the organization.
- Collaborated with executive leadership to design and implement a comprehensive business continuity framework, including the development of mock breach scenarios and enterprise viability testing.
- Executed risk mitigation strategies to minimize financial disruption and enhance organizational resilience.
- Championed change management initiatives, guiding teams through organizational transformations and technology integrations to enhance resilience and adaptability.
Manager, Patient Financial Services
Children’s Hospital of Philadelphia
08.2019 - 07.2021
- Implemented process improvements and technology solutions that streamlined workflows, reduced errors, and improved turnaround times for billing and collection of facility, hospital-professional, primary care, behavioral health and urgent care claims.
- Achieved measurable improvements in financial performance, including reducing accounts receivable (AR) days, increasing collection rates, and minimizing bad debt through targeted strategies.
- Responsible for the outcomes of several weekly and monthly KPI reports, and oversight of the payor to provider issues.
- Generated summary and formalized report out to Executives via desired cadence in an effort to highlight remediation efforts and escalation needs.
Supervisor, Hospital Collections
Children’s Hospital of Philadelphia
11.2017 - 08.2019
- Responsible for developing insurance reimbursement strategies and implementing training programs to improve operational efficiency and staff performance.
- Performed data analytics via Epic and Microsoft and generated dashboard reporting for targeted staff assignment, analysis of denial trends and payment discrepancies, presenting information to providers for reconciliation and potential settlement of invalid processing.
- Implemented cross-functional meetings to resolve reimbursement issues and improve interdepartmental workflows with front-end and middle revenue divisions.
Manager, Contract Administration
AtlantiCare
02.2017 - 02.2018
- Directed strategic sourcing and contract negotiations to reduce costs and improve operational performance for the Supply Chain/Procurement division on behalf of the entire organization.
- Performed vendor benchmarking review and analyzed spend data to identify cost-saving opportunities and operational improvements; often leading to re-negotiation with existing vendors and suppliers.
- Drafted, executed and awarded Capital equipment bids and monitored vendor performance against contracted compliance metrics throughout implementation and go-live, prior to transferring responsibility to departments.
- Worked in collaboration with AtlantiCare’s Legal department for Contract Law guidelines for Proposal and Contract review to ensure compliance with all hospital, regulatory, and legal guidelines.
Business Services Supervisor
Children’s Hospital of Philadelphia
02.2016 - 02.2017
- Developed and implemented payer reference material and billing manuals in an effort to improve staff onboarding and department reference material that aligns with revenue cycle best practices.
- Performed and delivery staff quality audits for management of performance against department devised standards.
- Served as key stakeholder within department for payer reimbursement and contract updates that would impact our team.
- Worked closely with Billing, HIM/Coding, Revenue Integrity and Case Management teams to build collaborative formats for the exchange of ongoing issues and downstream impacts of upstream Revenue Cycle functions.
Education
Masters - Health Care Administration
Saint Joseph’s University
Philadelphia, PA01.2015
Bachelors - Communications – Liberal Arts
Rutgers University
New Brunswick, NJ05.2011
Associates - Psychology
Rutgers University
New Brunswick, NJSkills
- Executive Communication
- Financial Planning & Budgets
- Change Management
- Vendor Relations / Contract Management
- Business Continuity & Risk Mitigation
- Cross-Functional Collaboration
- Lean Six Sigma – Green Belt
- Talent Development & Succession Planning
- Digital Transformation
Certification
Villanova University, Philadelphia, PA, Lean Six Sigma - Green Belt, 04/01/19
Timeline
Director, Business Support Services
Children’s Hospital of Philadelphia
07.2021 - 07.2025
Manager, Patient Financial Services
Children’s Hospital of Philadelphia
08.2019 - 07.2021
Supervisor, Hospital Collections
Children’s Hospital of Philadelphia
11.2017 - 08.2019
Manager, Contract Administration
AtlantiCare
02.2017 - 02.2018
Business Services Supervisor
Children’s Hospital of Philadelphia
02.2016 - 02.2017
Masters - Health Care Administration
Saint Joseph’s University
Bachelors - Communications – Liberal Arts
Rutgers University
Associates - Psychology
Rutgers University