Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Helen Rodriguez

Miami,FL

Summary

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

2
2
years of professional experience

Work History

Sales Associate

Victoria Secret
Miami, Fl
06.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Problem Solve Associate

Amazon
Fort Myers , FL
11.2021 - 01.2022
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.

Associate

Tide Dry Cleaners
Miami, FL
10.2021 - 11.2021
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Mentored and coached other team members to meet daily sales goals.

Server

Outback Steakhouse
Miami, FL
08.2021 - 09.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.

Hostess

Chilli's Grill & Bar
Miami , FL
11.2020 - 05.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Seasonal Associate

Party City
Miami , FL
08.2020 - 10.2020
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Education

High School Diploma -

Hialeah Gardens Senior High School
Hialeah Gardens, FL
06.2021

Skills

  • Time Management
  • Sales Trends
  • Inventory Control Procedures
  • Policy and Procedure Adherence
  • POS System Operations
  • Teamwork and Collaboration
  • Customer Service
  • Sales Goal Attainment
  • Verbal and Written Communication
  • Sales Expertise
  • Store Opening and Closing
  • Cash Handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Problem Solve Associate

Amazon
11.2021 - 01.2022

Associate

Tide Dry Cleaners
10.2021 - 11.2021

Server

Outback Steakhouse
08.2021 - 09.2021

Sales Associate

Victoria Secret
06.2021 - 08.2022

Hostess

Chilli's Grill & Bar
11.2020 - 05.2021

Seasonal Associate

Party City
08.2020 - 10.2020

High School Diploma -

Hialeah Gardens Senior High School

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Helen Rodriguez