Lead Sales Represenative
11 Years 2 MonthsTollefson's Retail Group | Grand Forks, ND | 06.2003 - 08.2014
- Determined customer needs by asking relevant questions and listening actively to their responses to close sales.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Shared best practices for sales and customer service with other team members to help improve the company's efficiency.
- Used time efficiently when not serving customers to organize and restock store.
- Followed up with each customers to verify that they were satisfied with purchases.
- Built relationships with customers to increase likelihood of repeat business.Credited for generating over $1 million personal sales.
- Consistently hit and exceeded sales goals by 20%.
Route Sales
7 Years 3 MonthsSchwan's Sales | Grafton, ND | 03.1996 - 06.2003
- Answered customer questions about product availability.
- Recommended new product to customers, resulting in a 10% in add-on business.
- Processed cash and credit payments rapidly and accurately.
- Achieved top level of sales each year employed.
Sales
5 Years 2 MonthsTollefson's Retail Group | Grand Forks, ND | 01.1991 - 03.1996
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to Store Manager for further investigation.
- Placed special merchandise orders for customers.
- Listened attentively to client feedback to generate a high closing rate and exceeded sales goals.