Helen Stutts
South Bend,IN
Overview
2025
2025
years of professional experience
Work History
Head Cashier
Big Lots Stores, Inc.
Mishawaka, Indiana
10.1996 - 02.2025
- Supervised cashiers to ensure efficient register operations and customer service.
- Managed cash handling processes, including deposits and balancing registers daily.
- Trained new cashiers on register procedures and customer interaction techniques.
- Collaborated with management to implement promotional pricing and sales strategies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted other departments when needed by providing additional support during busy periods.
- Participated in annual inventory audits to verify stock counts against physical inventories.
Owner/Operator
Ski’s Beauty Salon
South Bend, WashingtonInd
Timeline
Head Cashier
Big Lots Stores, Inc.
10.1996 - 02.2025
Owner/Operator
Ski’s Beauty Salon