Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Helen Vargas

George West,TX

Summary

Results-driven professional in hospitality, recognized for strong problem-solving and interpersonal skills. Experienced in front desk operations, facilitating seamless guest interactions, and fostering lasting relationships to enhance customer satisfaction and retention.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Night Auditor

Holiday Inn Express Hotel
George West, TX
08.2024 - 02.2026
  • Managed front desk operations during night shifts, ensuring smooth guest check-in and check-out processes.
  • Conducted nightly audits of financial transactions, reconciling discrepancies to maintain accurate records.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Implemented procedures for cash handling and security protocols during night shifts, enhancing overall safety.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
  • Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
  • Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.

Education

Career Certificate - Administrative Assistant

Penn Foster Career School
Scranton, PA
07.2026

High School Diploma -

George West High School
George West, TX
05.2004

Skills

  • Time management
  • Welcoming guests
  • Customer assistance
  • Credit and cash payments
  • Front desk operations
  • Patience and tolerance
  • Initiative and proactivity
  • Oral and written communications
  • Professionalism and discretion
  • Registration processing
  • Overseeing front desk
  • Hospitality services
  • Administrative skills
  • Problem-solving skills
  • Excellent communication
  • Organizational skills

Certification

  • Administrative Assistant Certified- To be completed July 2026

Timeline

Front Desk Night Auditor

Holiday Inn Express Hotel
08.2024 - 02.2026

Career Certificate - Administrative Assistant

Penn Foster Career School

High School Diploma -

George West High School
Helen Vargas