Results-driven professional in hospitality, recognized for strong problem-solving and interpersonal skills. Experienced in front desk operations, facilitating seamless guest interactions, and fostering lasting relationships to enhance customer satisfaction and retention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Night Auditor
Holiday Inn Express Hotel
George West, TX
08.2024 - 02.2026
Managed front desk operations during night shifts, ensuring smooth guest check-in and check-out processes.
Conducted nightly audits of financial transactions, reconciling discrepancies to maintain accurate records.
Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
Implemented procedures for cash handling and security protocols during night shifts, enhancing overall safety.
Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Developed and maintained positive relationships with guests for satisfaction.
Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
Education
Career Certificate - Administrative Assistant
Penn Foster Career School
Scranton, PA
07.2026
High School Diploma -
George West High School
George West, TX
05.2004
Skills
Time management
Welcoming guests
Customer assistance
Credit and cash payments
Front desk operations
Patience and tolerance
Initiative and proactivity
Oral and written communications
Professionalism and discretion
Registration processing
Overseeing front desk
Hospitality services
Administrative skills
Problem-solving skills
Excellent communication
Organizational skills
Certification
Administrative Assistant Certified- To be completed July 2026