Helen Webster
Elgin,IL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walgreens
Elgin, IL
01.2017 - 03.2024
- Maintained customer records and updated them as necessary.
- Greeted customers, assessed their needs and provided appropriate services.
- Maintained accurate records of customer interactions, transactions and inquiries.
Customer Care Representative
Addison group
Dekalb , IL
03.2012 - 01.2024
- Identified opportunities to upsell additional services when appropriate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL05-1996
Skills
- Software troubleshooting
- Client Relationship Building
- Workflow Management
- Complaint Handling
- Escalation management
- Dispute Mediation
Timeline
Customer Service Representative
Walgreens
01.2017 - 03.2024
Customer Care Representative
Addison group
03.2012 - 01.2024
High School Diploma -
Kelvyn Park High School
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