Helen Zhang
Sugar Land,TX
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
11
11
years of professional experience
Work History
Poker Dealer
TCH Houston
Westhiemer
02.2023 - 09.2025
- Dealt various poker games, ensuring adherence to house rules and regulations.
- Managed game flow, facilitating smooth transitions between hands and maintaining player engagement.
- Monitored player behavior to uphold a respectful gaming environment and prevent cheating or disputes.
- Assisted in training new dealers on game procedures and customer interaction protocols.
- Conducted chip exchanges and managed cash transactions with precision to maintain financial accuracy.
- Collaborated with floor staff to ensure timely responses to player inquiries and issues during gameplay.
- Implemented best practices for game integrity, enhancing overall operational efficiency at the table.
- Provided exceptional customer service, fostering positive relationships with players to encourage repeat attendance.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
Owner
Hunan Restaurant
Houston Texas
01.2015 - 03.2016
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed daily operations, ensuring compliance with industry standards and best practices.
- Oversaw inventory management, optimizing stock levels for improved efficiency.
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Streamlined processes to reduce operational costs while maintaining quality service.
- Analyzed customer feedback to identify areas for improvement and implement changes accordingly.
- Established relationships with suppliers to negotiate favorable terms and enhance product offerings.
- Led marketing initiatives to increase brand visibility and attract new customers.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School or GED - undefined
Climate High School
Sugar Land, TX2000
Business
Community College
Houston, TXSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
Timeline
Poker Dealer
TCH Houston
02.2023 - 09.2025
Owner
Hunan Restaurant
01.2015 - 03.2016
High School or GED - undefined
Climate High School
Business
Community College