HELENA JOHNSON
Self-Employed
Reading,MA
19
years of professional experience
Detail-oriented and versatile professional with extensive experience in property management, financial administration, and client relations. Proven track record of managing complex projects, optimizing operations, and delivering exceptional service. Seeking a part-time, remote position leveraging strong organizational and communication skills.
Work History
Income Property Manager
15 Years 10 Months- Directed end-to-end operations for long-term rentals and short-term VRBO vacation properties, including tenant screening and relations.
- Managed financial workflows such as rent collection, deposit management, and financial reconciliation.
- Served as Project Manager for multi-unit renovations, overseeing construction, interior design, and contractor relations.
- Ensured property compliance by collaborating with HOA representatives, local town officials, and real estate agents.
Accounts Receivable / Guest Service Agent
2 Years 10 Months- Promoted from Guest Service Agent to Accounts Receivable, directly supporting the hotel Controller with daily financial operations.
- Maintained billing accuracy, tracked accounts, processed payments, and generated financial reports.
- Delivered high-quality front-desk hospitality, managing reservations and resolving guest inquiries.
Education
Bachelor of Arts - BioPsychology
Activities: Co-Captain, Women’s Softball Team; Vice-President, Senior Class
Skills
Operations & Management: Property Management
Project Coordination
Budgeting
Vendor Relations
Finance & Administration: Financial Reporting
Accounts Receivable
Rent Collection
Accounting
Communication: Client Relations
Guest Services
Cross-Functional Coordination
Technical & Soft Skills: Microsoft Office (Expert Excel & Word)
Problem Solving
Leadership
COMMUNITY LEADERSHIP
Town Meeting Member, Reading, MA (Elected Position), Local Election Volunteer, Event Organizer, Local Pride Parade & Celebration
Timeline
Income Property Manager
Self-Employed
10.2009 - 08.2025Read More
Accounts Receivable / Guest Service Agent
The Hilton
10.2006 - 08.2009Read More
Pine Manor College
Bachelor of Arts from BioPsychology
Read More