Helena Keeton
Pflugerville,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions, meeting customer needs, and safely providing immunizations. Well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Provides Multitasking skills while maintaining success in building strong relationships with patients and clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS
1301 West Pflugerville Parkway
06.2021 - Current
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Administered immunizations, contributing to improved community health outcomes.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Ensured accurate documentation of test results, facilitating timely reporting to health authorities and patients.
- Trained pharmacy interns and newly hired pharmacy technicians.
Education
Associate of Science - Nursing
Austin Community College
Austin, TX05.2026
Skills
- Medication Dispensing
- Insurance Billing
- Prescription Filling
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Dependable and Responsible
- Multitasking Abilities
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer, CVS - December 2022-present
Timeline
Pharmacy Technician
CVS
06.2021 - Current
Associate of Science - Nursing
Austin Community College