Helena Knutson
Madison
Summary
Observant Surveillance Agent looking to build upon skills and transition to part-time work. Experienced in operating radio equipment, CCTV, and other surveillance tools. Excellent knowledge of Ho-Chunk SOPs and Gaming Regulations.
Overview
6
6
years of professional experience
Work History
Surveillance Agent
Ho-Chunk Gaming Madison
12.2023 - Current
- Collaborated with casino security personnel for effective incident response and resolution.
- Ensured compliance of staff and patrons with federal gaming regulations, promptly reporting any violations or discrepancies observed.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Aided in employee training initiatives by sharing best practices for utilizing surveillance tools to maintain a secure work environment.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
- Assisted law enforcement agencies with criminal investigations, providing relevant video evidence and collaborating on case details as requested.
- Maintained televising equipment in good operating condition by adjusting, cleaning and performing repairs.
Informatics Associate
UW-Madison
04.2022 - 12.2022
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted education and training activities for physicians, nursing staff, and administrative personnel.
- Generated and maintained statistical data related to medical records.
- Worked with Point-n-Click engineering team to define clinical requirements and assist with testing.
Site Administrator
ICSolutions
06.2021 - 04.2022
- Delivered onsite and desk side support for 150 employees and over 300 inmates.
- Loaded software, granted permissions, and configured hardware for new officers and inmates as part of on-boarding process.
- Diagnosed hardware and software issues using proactive troubleshooting techniques.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Addressed inquiries from staff, inmates, and visitors to resolve concerns.
- Offered officer training to reduce frustration, increase use of systems, and improve customer satisfaction.
- Translated complex technical issues into digestible language for non-technical users.
IT Intern
Joseph A. Craig High School
12.2018 - 07.2020
- Supported IT department in handling technology rollout and maintenance.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired AV software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Achieved successful live streaming of events with proficient management of video encoding software and hardware setups.
Education
High School Diploma -
Joseph A. Craig High School
Janesville, WI06.2020
Skills
- Customer Service
- Interpersonal Communication
- Independent and Self-Initiated
- Cultural Awareness
- Attention to Detail
- Team Collaboration
- System Troubleshooting
- Report writing
- Multi-tasking
- Surveillance camera operations
Timeline
Surveillance Agent
Ho-Chunk Gaming Madison
12.2023 - Current
Informatics Associate
UW-Madison
04.2022 - 12.2022
Site Administrator
ICSolutions
06.2021 - 04.2022
IT Intern
Joseph A. Craig High School
12.2018 - 07.2020
High School Diploma -
Joseph A. Craig High School
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