Helena Schwalb
Springfield,IL
Overview
6
6
years of professional experience
Work History
Server
Darcy's Pint
05.2024 - Current
- Provided excellent service efficiently
- Handled and maintained cash/credit transactions
- Assisted team members with their workload
Receptionist
Illinois State University
10.2023 - 05.2025
- Provided front-line service
- Managed front desk, handled all incoming phone calls, answered inquiries, and scheduled appointments
- Oversaw emails that include sanction completions, student activity reports, and organized management records
- Maintained and updated confidential student case files
Server
Chili's Restaurant
03.2021 - 08.2022
- Provided efficient customer service
- Maintained a clean work environment through out each day
- Provided food and beverages in a timely manner
- Trained fellow employees on how to provide service that was up to the restaurants standards
Receptionist
Supercuts Hair Salon
03.2020 - 12.2020
- Handled front-line operations by checking customers in, completing payments, and maintaining customer records
- Scheduled appointments and addressed all customer inquiries
- Assisted the stylists in preparing for their work day
Sales Associate
Journeys Shoes
08.2019 - 03.2020
- Assisted management with the store layout and displays
- Upsold all product lines while providing excellent customer service
- Met and exceeded monthly sales goals
- Trained new employees on the companies sales techniques and their standards
Education
Bachelor of Science - Marketing
Illinois State University
Normal, IL05-2025
Bachelor of Science - Marketing
Lincoln Land Community College
Springfield, IL05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Employee supervision/training
- Project Leadership
- Proficient in Microsoft Suite, Canva, and Adobe
Timeline
Server
Darcy's Pint
05.2024 - Current
Receptionist
Illinois State University
10.2023 - 05.2025
Server
Chili's Restaurant
03.2021 - 08.2022
Receptionist
Supercuts Hair Salon
03.2020 - 12.2020
Sales Associate
Journeys Shoes
08.2019 - 03.2020
Bachelor of Science - Marketing
Illinois State University
Bachelor of Science - Marketing
Lincoln Land Community College