Helena Witman
Furlong,PA
Summary
Dynamic Pharmacy Technician with a proven track record at Rite-Aid Pharmacy, excelling in medication dispensing and customer service. Recognized for enhancing workflow efficiency and improving patient satisfaction through effective problem-solving and teamwork. Committed to maintaining confidentiality and compliance while optimizing pharmacy operations.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Rite-Aid Pharmacy
11.2004 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Tech/cashier
Shields Pharmacy
03.2000 - 11.2004
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Prescription filling
- Insurance verification
- Supply restocking
- Stocking shelves
- Processing payments
Timeline
Pharmacy Technician
Rite-Aid Pharmacy
11.2004 - Current
Pharmacy Tech/cashier
Shields Pharmacy
03.2000 - 11.2004
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