Summary
Overview
Work History
Education
Skills
Timeline
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Helena Yazzie

Page,AZ

Summary

Dynamic leader with proven expertise in team leadership and customer service excellence, honed at Taco Bell Restaurant. Skilled in cash handling and problem-solving, I significantly reduced food waste and enhanced customer satisfaction. Demonstrated ability to motivate teams and manage multiple priorities, driving operational efficiency and achieving results. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Shift Leader

Taco Bell Restaurant
01.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.

Customer Service Representative

Ken's Tour
07.2020 - 01.2021
  • Maintained accurate records of guest reservations, payments, and preferences with attention to detail.
  • Managed high call volume for hotel reservations, promptly addressing inquiries and requests.
  • Managed reservations accurately, preventing overbooking or scheduling conflicts.
  • Mastered specialized software programs for processing payments, managing reservations, and tracking inventory data accurately.
  • Helped coordinate group visits by managing reservations and providing necessary information to enhance their experience.
  • Entered requests and reservations accurately into system.

Shift Lead

Taco Bell Restaurant
02.2019 - 07.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

High School Diploma -

Page High School
Page, AZ
05.1999

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Team motivation
  • Strong verbal and written communication
  • Complaint resolution
  • Sales and Upselling
  • Production Reporting
  • Multitasking Abilities
  • Organizational Skills
  • Attention to Detail
  • Multitasking
  • Written Communication
  • Team Collaboration
  • Goal Setting
  • Self Motivation
  • Time management abilities

Timeline

Shift Leader

Taco Bell Restaurant
01.2021 - Current

Customer Service Representative

Ken's Tour
07.2020 - 01.2021

Shift Lead

Taco Bell Restaurant
02.2019 - 07.2020

High School Diploma -

Page High School

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Helena Yazzie