Summary
Overview
Work History
Education
Skills
Training and Professional Development
Timeline
Generic

Helene Buscemi

Bay Shore,NY

Summary

Experienced Client Service Representative with a proven track record at West Hills Animal Hospital and a long career in esthetics, including self employment. Excelling in customer satisfaction and conflict resolution. Skilled in detailed recordkeeping and building lasting client relationships, I consistently enhanced service quality and retention, ensuring a positive experience for all clients.


Overview

29
29
years of professional experience

Work History

Shift Leader

West Hills Animal Hospital & Emergency Center
10.2024 - Current
  • Oversee a team of up to 7 employees, ensuring smooth operations and adherence to company policies
  • Responsible for balancing cash register, end of day reports and making bank deposit
  • Point of contact between management and staff - relaying information and addressing concerns
  • Train new reception staff on policies, procedures and services

Client Service Representative

West Hills Animal Hospital & Emergency Center
04.2023 - Current
  • Manage a high volume of incoming calls on a multi-line system, providing prompt and accurate information to clients about products and services
  • Schedule and confirm various types of appointments and procedures through incoming calls, email, text message, and online booking
  • Book regular and medical boarding stays for pets, making sure they meet all requirements
  • Maintain accurate record-keeping with proactive attention to client information updates
  • Help large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Adapt quickly to changes in hospital policies and procedures while maintaining excellent service standards for existing clients
  • Utilize active listening skills to identify customer needs and provide appropriate solutions, through all communication channels
  • Assist clients with navigating online platforms such as online pharmacies and third party websites, enhancing their overall experience when purchasing medication and food for their pets
  • Deliver outstanding customer service by maintaining a professional, empathetic and compassionate demeanor during high stress situations, such as critical emergencies and euthanasias
  • Investigate and resolve customer inquiries and complaints quickly
  • Maintain up-to-date knowledge of product and service changes
  • Handle sensitive client information with discretion, ensuring confidentiality at all times
  • Identified and resolved discrepancies and errors in customer accounts
  • Carry out tasks in an orderly fashion, excelling in cutting through the confusion and sometimes chaos, and turn into order

Licensed Aesthetician

A Natural Difference Spa
04.2012 - 11.2022
  • Self-employed
  • Built solid book of clientele in which I was booked 95% of the time.
  • All new clients were obtained solely through repeat client referrals and no advertisements.
  • Created repeat business by developing long-term relationships with regular customers.
  • Performed consultations for patients before scheduling treatments.
  • Contacted patients to prepare for treatment, follow up after services and recommend promotions.
  • Developed individualized, therapeutic skin care programs.
  • Advised clients on proper home-care regimens.
  • Informed guests of appropriate products available to increase retail sales.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Guided patients through process, explaining what to expect and how to follow up to improve results.
  • Resolved customer complaints and facilitated conflict resolutions
  • Organized, maintained and updated information in computer databases.
  • Ordered inventory for backbar and retail sales
  • Scheduled appointments for clients
  • Maintained service and sales reports
  • Produced regular client emails to promote treatments and educate about skincare.
  • Recommended and promoted facials, dermaplaning, microdermabrasion, peels, and waxing

Scheduling Coordinator/Spa Support Team

A Natural Difference Spa
04.2012 - 06.2014
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented time-blocking and schedule notifications to optimize time management.
  • Assist local aestheticians in product recommendations and answer questions or concerns they may have regarding A Natural Difference Skincare products
  • Perform inventory
  • Open and close procedures
  • Conduct transactions for services

Licensed Aesthetician

Cielo Salon & Spa
02.2006 - 04.2012
  • Created repeat business by developing long-term relationships with regular customers.
  • Performed consultations for patients before scheduling treatments.
  • Contacted patients to prepare for treatment, follow up after services and recommend promotions.
  • Developed individualized, therapeutic skin care programs.
  • Informed guests of appropriate products available to increase retail sales.
  • Advised clients on proper home-care regimens.
  • Recommended and performed microdermabrasion, peels, waxing, body treatments and spray tanning

Front Desk Receptionist

Cielo Salon & Spa
02.2006 - 04.2012
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Scheduled, coordinated and confirmed appointments
  • Communicated with clients, and updated client records.
  • Interacted with vendors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out processes
  • Operated multi-line telephone system to answer high volume of calls.
  • Organized, maintained and updated information in computer databases.

Licensed Aesthetician

Blue Iris Salon And Spa
05.2005 - 01.2006
  • Recommended and performed custom facials, body treatments using a Vichy shower, and full body waxing.

Second Grade Teacher

Holy Saviour-St. John Fisher School
08.1996 - 06.2004
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
  • Assessed student learning progress and comprehension with routine tests and standardized examinations.
  • Built positive relationships with parents to involve families in educational process.
  • Established and enforced rules of behavior to drive social development and maintain positive interactions.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.

Education

Advanced Aesthetics

Dawn Training Institute
Wilmington, DE

Bachelor of Arts - Early Childhood Education

Neumann University
Aston, PA

Skills

  • Customer Satisfaction and Experience
  • Building Customer Loyalty and Retention
  • Interpersonal Skills
  • Excellent Oral and Written communication
  • Schedule Management
  • Conflict Resolution
  • Customer Inquiries
  • Critical Thinking
  • Phone Etiquette
  • Organizational Skills
  • Flexible Time Management
  • Detailed Recordkeeping

Training and Professional Development

Completed AtDove Online Veterinary Training (24 hours) offered by West Hills Animal Hospital, focusing on veterinary knowledge, and extensive customer service education. - 2025

Timeline

Shift Leader

West Hills Animal Hospital & Emergency Center
10.2024 - Current

Client Service Representative

West Hills Animal Hospital & Emergency Center
04.2023 - Current

Licensed Aesthetician

A Natural Difference Spa
04.2012 - 11.2022

Scheduling Coordinator/Spa Support Team

A Natural Difference Spa
04.2012 - 06.2014

Licensed Aesthetician

Cielo Salon & Spa
02.2006 - 04.2012

Front Desk Receptionist

Cielo Salon & Spa
02.2006 - 04.2012

Licensed Aesthetician

Blue Iris Salon And Spa
05.2005 - 01.2006

Second Grade Teacher

Holy Saviour-St. John Fisher School
08.1996 - 06.2004

Advanced Aesthetics

Dawn Training Institute

Bachelor of Arts - Early Childhood Education

Neumann University

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