Helene McIntosh
Hilton Garden Inn Hotel
Blue Springs ,MO
10
years of professional experience
Dynamic server and bartender with a proven track record at Hilton Garden Inn, excelling in crafting signature cocktails and enhancing guest experiences. Recognized for outstanding customer service and effective upselling, contributing to increased bar revenue. Strong multitasking abilities and a collaborative spirit ensure seamless operations in high-pressure environments.
Work History
Bartender
2 Months- Crafted signature cocktails and provided exceptional beverage service to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to synchronize drink orders with food service, improving overall efficiency.
- Upsold premium beverages, contributing to increased bar revenue through effective customer engagement.
- Trained new staff on bartending techniques and Hilton service protocols, fostering team development.
- Managed inventory control by tracking supplies and placing orders as needed to ensure availability.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty through attentive service.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
5 Months- Provided support to guests by delivering exemplary customer service in a busy dining setting.
- Assisted in processing orders accurately and delivering them promptly to patrons.
- Coordinated with kitchen personnel to facilitate smooth meal preparation and presentation.
- Kept dining area clean and organized in accordance with health regulations.
- Responded promptly to guest inquiries, enhancing overall dining experience.
- Implemented feedback mechanisms to improve service quality and guest satisfaction.
- Adapted quickly to changing demands, ensuring smooth service during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
6 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and timely delivery to guests.
- Collaborated with kitchen staff to ensure efficient meal preparation and presentation.
- Maintained cleanliness and organization of dining area per health standards.
- Responded promptly to guest inquiries, enhancing overall dining experience.
- Adapted quickly to changing demands, ensuring smooth service during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
7 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and timely delivery to guests.
- Collaborated with kitchen staff to ensure efficient meal preparation and presentation.
- Maintained cleanliness and organization of dining area per health standards.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Responded promptly to guest inquiries, enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate
4 Months- Assisted customers in selecting vehicles, providing product knowledge and personalized service.
- Managed inventory levels, ensuring timely restocking of popular models and accessories.
- Conducted vehicle demonstrations, highlighting features and benefits to enhance customer engagement.
- Collaborated with team members to achieve monthly sales targets through effective communication and strategy sharing.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business opportunities.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Bartender
6 Months- Crafted signature cocktails and provided exceptional beverage service to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to synchronize drink orders with food service, improving overall efficiency.
- Upsold premium beverages, contributing to increased bar revenue through effective customer engagement.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
2 Years 8 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and timely delivery to guests.
- Collaborated with kitchen staff to ensure efficient meal preparation and presentation.
- Maintained cleanliness and organization of dining area per health standards.
- Responded promptly to guest inquiries, enhancing overall dining experience.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
4 Years 8 Months- Implemented feedback mechanisms to improve service quality and guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
CNA
Mixologist - Mixology
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Customer service expertise
Complex Problem-solving
Menu memorization
Hospitality service expertise
Service-oriented mindset
Professional appearance
Suggestive selling
Alcohol awareness
Beverage preparation
Drink preparation techniques
Sales expertise
Classic cocktails
Creative mixology
Garnishing drinks
Ordering procedures
Preparing garnishes
Liquor restocking
Safe serving practices
Cash and credit transactions
Outstanding customer service
Courteous
Mixology
Bar equipment use
Craft cocktail preparation
Maintaining a clean bar
Wine and liquor expertise
Able to stand number hours
Honest and dependable
Teamwork and professionalism
Collaboration and teamwork
Relationship building
Calm and composed
Drink preparation
Professional service standards
Timeline
Bartender
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05.2026 - CurrentRead More
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07.2025 - 01.2026Read More
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07.2024 - 11.2024Read More
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06.2021 - 02.2024Read More
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05.2016 - 01.2021Read More
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Bartending Class
Mixologist from Mixology
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