Helen F. Perkins
Memphis,TN
Summary
I really enjoy working with people, establishing and maintaining professional relationships. All the technology in the world will never replace personalized customer service. I challenge myself every day and no matter what issues arise, I enjoy working through them, providing a positive result. I bring top-notch skills in oral and written communication, thoroughly listening to and understanding customer's desires or goals. I aim to provide solutions that the customer can use going forward, saving them time and money, while building a lasting professional relationship.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Title Policy Manag
First American Title Insurance Co
09.2003 - 01.2024
- Handled customer inquiries quickly and professionally.
- Managed high-stress situations calmly, while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly if I was able to or escalated major issues to supervisor and monitored until resolved.
- Thoroughly explained or trained clients so that they would not have the same issues in the future.
- Solely handled issuing Title Policies for the state of Tennessee. This was high volume with fairly quick turnaround time.
- Provided recommendations to client, based on their struggles or individual needs.
- Created quarterly reports for the clients I handled mostly, providing their work orders with comparisons to prior years.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Since I have previous employment in their environment, I was able to truly understand their struggles and provide very helpful solutions for them.
Real Estate Closer
The Poe Firm, P.C.
09.2001 - 07.2003
- Coordinated scheduling of closings with clients, attorneys, and lenders for smooth closing.
- Collaborated with title examiners, attorneys, and underwriters to resolve complex title issues.
- Assisted in growth of Company's client base by providing exceptional customer service to real estate agents, lenders, and buyers.
- Prevented delays in closing timelines by proactively addressing potential roadblocks with clear communication across all parties involved.
- Managed many real estate transactions simultaneously, always resulting in successful and organized closings.
- Developed strong working relationships with local real estate professionals to secure repeat business for company.
Education
Marketing
Memphis State
Memphis, TNHigh School Diploma -
Central High School
Memphis, TN05.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
- Microsoft Outlook
- Paperwork Processing
- Prioritization
- Building rapport
- Clerical Support
- Product and service solutions
- Account Management
- Proofreading
- Sales closing
Timeline
Customer Service Representative/Title Policy Manag
First American Title Insurance Co
09.2003 - 01.2024
Real Estate Closer
The Poe Firm, P.C.
09.2001 - 07.2003
Marketing
Memphis State
High School Diploma -
Central High School
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