Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Helio Lima de Araujo

Austin,TX

Overview

7
7
years of professional experience
1
1
Certification

Work History

Driver

Über
08.2017 - Current
  • Driving passengers from pick-up to their drop-off locations, providing them comfort and safety during the rides
  • Provided communication with passengers, besides of good service, with a 4.98 out of 5.00 rating
  • Going above and beyond with customer service, offering them water and treats during the rides.

Ramp Service Agent

United Airlines
Austin, Texas
07.2023 - 09.2024
  • Monitored the arrival of flights and coordinated activities with ground personnel to ensure efficient turnaround times.
  • Operated equipment to support on-ground operations in between flights.
  • Coordinated with other ramp agents regarding workloads and assisted as needed.
  • Connected electrical power units and service hoses to aircraft.

Customer Service Agent

American Airlines
Austin, Texas
09.2023 - 12.2023
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
  • Processed payments for tickets, baggage fees, and other services.

Content Review Associate

Accenture
10.2021 - 08.2023
  • Provided trust and safety to users and community of social media platform
  • Communication with client representative in order to accomplish and keep policies and guidelines up to date and functional
  • Made part of Portuguese language team, to help client to keep up with their goals to achieve safety and trust to their community.

Interpreter

Hanna Interpreting Services
08.2021 - 03.2022
  • Language interpreting services for customers and companies in such areas as education, health, and public services
  • Made a bridge between Portuguese and Spanish speaking customers and institutions or companies to provide the best service
  • Virtual and in-person appointments.

Salesperson

Michael Stead DBA Inc
02.2020 - 04.2020
  • Motivated co-workers by encouraging teamwork, rewarding positive behavior, and promoting optimism
  • Demonstrated organizational skills by cross-training and providing backup for other customer service representatives and salespeople when needed
  • Working in leads from CRM app, making over 40 calls per day in order to acquire business
  • Greeted and assisted customers looking for new and used cars, going through needs assessment
  • Connected people with cars.

Salesperson

San Leandro Hyundai KIA
08.2019 - 01.2020
  • Motivated co-workers by encouraging teamwork, rewarding positive behavior, and promoting optimism
  • Demonstrated organizational skills by cross-training and providing backup for other customer service representatives and salespeople when needed
  • Working in leads from CRM app, making over 50 calls per day in order to acquire business
  • Greeted and assisted customers looking for new and used cars, going through needs assessment
  • Sold and connected people with cars.

Education

Law -

Universidade Catolica de Brasilia - Bachelors
01.2013

High School Diploma -

Centro Educacional Sigma - High School in Brazil

Skills

  • Customer Service Advanced
  • Service and support Advanced
  • Computer Skills Intermediate
  • Active Listening Advanced
  • Strategic Prospecting Skills Intermediate
  • Organizational Skills Advanced
  • Strategic Time Planning Advanced
  • Calling Advanced

Certification

  • UX DESIGN, 01/01/2023, 09/01/2023
  • Translation for subtitling (Portuguese and English), 02/01/2021, 03/01/2021
  • Translation for dubbing (Portuguese and English), 10/01/2020, 10/01/2020

Personal Information

Title: Customer Service Specialist

Languages

  • Spanish, Intermediate
  • English, Fluent
  • Portuguese, Fluent

Timeline

Customer Service Agent

American Airlines
09.2023 - 12.2023

Ramp Service Agent

United Airlines
07.2023 - 09.2024

Content Review Associate

Accenture
10.2021 - 08.2023

Interpreter

Hanna Interpreting Services
08.2021 - 03.2022

Salesperson

Michael Stead DBA Inc
02.2020 - 04.2020

Salesperson

San Leandro Hyundai KIA
08.2019 - 01.2020

Driver

Über
08.2017 - Current

Law -

Universidade Catolica de Brasilia - Bachelors

High School Diploma -

Centro Educacional Sigma - High School in Brazil
  • UX DESIGN, 01/01/2023, 09/01/2023
  • Translation for subtitling (Portuguese and English), 02/01/2021, 03/01/2021
  • Translation for dubbing (Portuguese and English), 10/01/2020, 10/01/2020

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Helio Lima de Araujo