Helio Lima de Araujo
Austin,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driver
Über
08.2017 - Current
- Driving passengers from pick-up to their drop-off locations, providing them comfort and safety during the rides
- Provided communication with passengers, besides of good service, with a 4.98 out of 5.00 rating
- Going above and beyond with customer service, offering them water and treats during the rides.
Ramp Service Agent
United Airlines
Austin, Texas
07.2023 - 09.2024
- Monitored the arrival of flights and coordinated activities with ground personnel to ensure efficient turnaround times.
- Operated equipment to support on-ground operations in between flights.
- Coordinated with other ramp agents regarding workloads and assisted as needed.
- Connected electrical power units and service hoses to aircraft.
Customer Service Agent
American Airlines
Austin, Texas
09.2023 - 12.2023
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Processed payments for tickets, baggage fees, and other services.
Content Review Associate
Accenture
10.2021 - 08.2023
- Provided trust and safety to users and community of social media platform
- Communication with client representative in order to accomplish and keep policies and guidelines up to date and functional
- Made part of Portuguese language team, to help client to keep up with their goals to achieve safety and trust to their community.
Interpreter
Hanna Interpreting Services
08.2021 - 03.2022
- Language interpreting services for customers and companies in such areas as education, health, and public services
- Made a bridge between Portuguese and Spanish speaking customers and institutions or companies to provide the best service
- Virtual and in-person appointments.
Salesperson
Michael Stead DBA Inc
02.2020 - 04.2020
- Motivated co-workers by encouraging teamwork, rewarding positive behavior, and promoting optimism
- Demonstrated organizational skills by cross-training and providing backup for other customer service representatives and salespeople when needed
- Working in leads from CRM app, making over 40 calls per day in order to acquire business
- Greeted and assisted customers looking for new and used cars, going through needs assessment
- Connected people with cars.
Salesperson
San Leandro Hyundai KIA
08.2019 - 01.2020
- Motivated co-workers by encouraging teamwork, rewarding positive behavior, and promoting optimism
- Demonstrated organizational skills by cross-training and providing backup for other customer service representatives and salespeople when needed
- Working in leads from CRM app, making over 50 calls per day in order to acquire business
- Greeted and assisted customers looking for new and used cars, going through needs assessment
- Sold and connected people with cars.
Education
Law -
Universidade Catolica de Brasilia - Bachelors
01.2013
High School Diploma -
Centro Educacional Sigma - High School in Brazil
Skills
- Customer Service Advanced
- Service and support Advanced
- Computer Skills Intermediate
- Active Listening Advanced
- Strategic Prospecting Skills Intermediate
- Organizational Skills Advanced
- Strategic Time Planning Advanced
- Calling Advanced
Certification
- UX DESIGN, 01/01/2023, 09/01/2023
- Translation for subtitling (Portuguese and English), 02/01/2021, 03/01/2021
- Translation for dubbing (Portuguese and English), 10/01/2020, 10/01/2020
Personal Information
Title: Customer Service Specialist
Languages
- Spanish, Intermediate
- English, Fluent
- Portuguese, Fluent
Timeline
Customer Service Agent
American Airlines
09.2023 - 12.2023
Ramp Service Agent
United Airlines
07.2023 - 09.2024
Content Review Associate
Accenture
10.2021 - 08.2023
Interpreter
Hanna Interpreting Services
08.2021 - 03.2022
Salesperson
Michael Stead DBA Inc
02.2020 - 04.2020
Salesperson
San Leandro Hyundai KIA
08.2019 - 01.2020
Driver
Über
08.2017 - Current
Law -
Universidade Catolica de Brasilia - Bachelors
High School Diploma -
Centro Educacional Sigma - High School in Brazil
- UX DESIGN, 01/01/2023, 09/01/2023
- Translation for subtitling (Portuguese and English), 02/01/2021, 03/01/2021
- Translation for dubbing (Portuguese and English), 10/01/2020, 10/01/2020