Joedami Monteclaro
Plantation
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Front Office Coordinator
Mudit Jain MD PA
Plantation
09.2024 - Current
- Greeted patients warmly upon arrival and assisted with check-in procedures.
- Managed appointment scheduling using electronic health record systems effectively.
- Verified patient insurance information and updated records accurately.
- Coordinated patient scheduling to ensure efficient office flow.
- Managed patient records using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries.
- Maintained a clean and organized front office environment.
- Communicated effectively with medical staff to relay patient information.
- Handled incoming calls and directed them to appropriate departments.
- Prepared and processed new patient intake forms and documentation.
- Supported team with administrative tasks and front desk operations.
- Greeted patients, answered phones and scheduled appointments.
- Assigned ICD-10 diagnostic codes to medical records for proper billing and reimbursement.
- Provided support for physicians during their day-to-day operations.
- Prepared and maintained patient files and records.
Medical Receptionist
GEORGE BOCTOR, MD
Fort Lauderdale
01.2019 - 04.2024
- Maintained current and accurate medical records for over thousand patients.
- Enhanced office efficiency by handling 100+ callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed and filed financial documentation for accounting purposes.
- Managed master calendar and scheduled appointments for three providers based on optimal patient loads and clinician availability.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing .
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
- Supported providers in outpatient medical office through coordinating all administrative operations.
Medical Referral Specialist
GEORGE BOCTOR, MD
Fort Lauderdale
01.2019 - 04.2024
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed skilled administrative work to support all office staff and operational requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized paperwork such as charts and reports for office and patient needs.
ESL Teacher
Bibo Global Opportunity
06.2018 - 11.2018
- I take classes during my free time.
- Skills I able to develop and enhance ff: Interpersonal Communication Skills Flexibility Time management public speaking problem solving sales skills patience sense of humor Bibo Global Opportunity Cebu City, Central Visayas.
Cashier
Cebu City
11.2017 - 04.2018
- I able to enhance skills such as: Treasuring accounting skills POS system handling handling customer request and complaints Acadsoc , Kowloon.
Intern
Bayfront Hotel Cebu
Cebu City
06.2017 - 09.2017
front desk clerk/receptionist
- Server/waiteress bellman concierge cashiering, department: Payroll assistant accounting assistant office clerk kitchen staff.
Education
Patient Care Tech
Florida Career College
Lauderdale Lakes, FL 01.2024 - 12.2024
Associate - Hospitality Management
University of San Jose Recoletos Cebu City, Central Visayas
Skills
- Event Planning Intermediate
- Accounting Competent
- Microsoft including Excel and Advanced
- Powerpoint
- Community Relations Intermediate
- Client Communication Intermediate
- Telecommunications Intermediate
- Phone Communication Advanced
- Computer Data Entry Advanced
- Hotel Reservations Intermediate
- Cash Handling Advanced
- Cashier Advanced
- Restaurant Management Intermediate
- Customer Service Advanced
- Customer Behavior Competent
- POS System Advanced
- Standard First Aid Intermediate
- CPR Trained Competent
- Languages
- French Beginner
- Chinese Beginner
- Filipino Native
- Accounting, Office
- Basic, Powerpoint
- Cash Handling, Payroll
- Cashier, POS
- Cashiering, Problem solving
- Chinese, Public speaking
- Interpersonal Communication, Restaurant Management
- Community Relations, Sales skills
- CPR, Seminars
- Client, Telecommunications
- Customer Service, Phone
- Data Entry, Time management
- English
- Event Planning
- First Aid
- French
- Life Support
- Excel
- File management
- Payment processing
- Multi-line phone systems
- Attractions and amenities knowledgeable
- Time management
- Problem-solving skills
- Customer service
- Social perceptiveness
- Word processing
- Decision-making abilities
- Cash handling
- Scheduling
- MS Office
- Cash management
- Regulatory compliance
- Technical support
- Staff supervision
- Recordkeeping
- Documentation
- Quality assurance
- Budgeting
- Data entry
Certification
First Aid and Basic Life Support ( May 2016)
Hotel Management Suite by jinisys:/software (March 2017)
Seminars:
Mastering Chocolate Artistry
Professional Ethics: Excellence in Customer Service
Basic Elements in Bar Management
Personality Development
Intern :
Bayfront Hotel Cebu
Timeline
Medical Front Office Coordinator
Mudit Jain MD PA
09.2024 - Current
Patient Care Tech
Florida Career College
01.2024 - 12.2024
Medical Receptionist
GEORGE BOCTOR, MD
01.2019 - 04.2024
Medical Referral Specialist
GEORGE BOCTOR, MD
01.2019 - 04.2024
ESL Teacher
Bibo Global Opportunity
06.2018 - 11.2018
Cashier
11.2017 - 04.2018
Intern
Bayfront Hotel Cebu
06.2017 - 09.2017
front desk clerk/receptionist
Associate - Hospitality Management
University of San Jose Recoletos Cebu City, Central Visayas