Languages
Summary
Overview
Work History
Education
Skills
Certification
Bike, Hike and Dancing.
Timeline
Bartender

Helio Rocha

Dorchester,MA

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
English
Full Professional

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Personable Head Bartender with 3years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Bartender with history of working across hospitality sector, from upscale restaurants and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Bartender

Buttermilk & Bourbon
Boston, MA
03.2021 - Current
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Look for weekly numbers of customers, in order to stock amount of spirits and batches, to make all bartending shifts runs smooth.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Create ways to reduce amount time to deliver cocktails in busy environment .
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Consulted with managers to organize special events and promotions.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.

Bartender

Havana Club
Cambridge, MA
09.2020 - Current
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed over 100 customers per day.

Barista Supervisor

Marliave
Boston, MA
03.2020 - 03.2021
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

MBA - Business Management

Devry University
Fortaleza
08.2017

Skills

  • Responsible Serving
  • Liabilities Mitigation
  • Supply and Inventory Maintenance
  • Identification and Compliance
  • Age Identification and Compliance
  • Suggestive Selling
  • Guest Satisfaction
  • Ordering Bar Supplies
  • Outstanding Customer Service
  • Mixology Techniques
  • Liquor, Beer and Wine Knowledge
  • Classic Cocktails
  • Professional Service Standards

Certification

  • Certified Bartender Licence, [Bartending school of Boston] -

Bike, Hike and Dancing.

In previous years, I always got depressed around February to March. And then last November, I started cycling and hiking. Along with the concomitant benefits of health and a boost to fitness, I've noticed a massive improvement in my mental health. Anything that makes me thinner, fitter, healthier and happier cannot be bad in my book.

Timeline

Senior Bartender

Buttermilk & Bourbon
03.2021 - Current

Bartender

Havana Club
09.2020 - Current

Barista Supervisor

Marliave
03.2020 - 03.2021

MBA - Business Management

Devry University

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Helio Rocha