Hellen Darrett-Woodson
Arlington,TX
Summary
Dynamic and detail-oriented professional with extensive experience as a Dispatcher at Irving ISD. Expert in dispatching procedures and conflict resolution, fostering teamwork, and enhancing customer service. Proven ability to reduce errors through meticulous data entry and active listening, ensuring efficient operations and safety in high-pressure environments.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
13
13
years of professional experience
Work History
Dispatcher
Irving ISD
01.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of students.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Answered phone calls and responded to customer emails.
Bus Driver
Grand Prairie Independent School District
01.2018 - 01.2024
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported students safely along prescribed routes according to schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Bus Driver
City of Grand Prairie
06.2012 - 01.2018
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Education
High School Diploma -
Maplewood High School
Nashville, TN05-1997
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
Timeline
Dispatcher
Irving ISD
01.2024 - Current
Bus Driver
Grand Prairie Independent School District
01.2018 - 01.2024
Bus Driver
City of Grand Prairie
06.2012 - 01.2018
High School Diploma -
Maplewood High School
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