Hellena Johnson
Okeana
Summary
Talented professional manager seeking to fill an executive role. I processed multiple claims monthly between Insurance Payers such as Medicare, Medicaid, Advantage Payers, and Co-Insurance. I also reconciled Private Pay Accounts daily. I followed up on Payer Aging to keep track of which balances had not been paid in a timely manner and placed collection calls to request payment.
Organized and efficient professional with several-year history in office administration and services for industry organizations. Offering proven to identify opportunities for improvements and implement corrective plans.
Overview
13
13
years of professional experience
Work History
Access Associate
TriHealth
Oxford
12.2025 - 03.2026
- Coordinated patient access services for scheduling and registration processes.
- Managed insurance verification and eligibility checks for patients.
- Assisted patients with system navigation and access to resources.
- Educated patients about registration requirements and paperwork needed.
- Handled confidential patient information in compliance with privacy regulations.
- Resolved patient inquiries regarding appointments and billing efficiently.
- Updated and maintained documentation related to changes in policies or procedures affecting the use of access controls.
Business Office Manager
Trilogy Health Services
Harrison
07.2023 - 06.2025
- Managed accounts of over 100 residents.
- Billed more than 100 claims each month.
- Used Waystar to work claims for Insurance Payers.
- Maintain accurate and up-to-date customer information.
- Conducted regular account reconciliation by identifying and resolving discrepancies.
- Successfully negotiated payment plans with clients.
- I won the Bull Dog award for my numbers being so great and my accounts being so well maintained in just my first year as the Business Office Manager with Trilogy Health Services.
Accounts Payable
Trilogy Health Services
Harrison
05.2021 - 02.2022
- Responsible to helping maintain a low turn over rate.
- Responsible for hiring new employees and conducting onboarding.
- Keeping employee information current in ADP.
- Hosting Blue Badge Bashes for employees that had not received their white badge for being with the company for six months.
- Processed invoices daily.
- Worked with Smartlinx daily on employee time-card accuracy in order to process payroll.
Resident Care Associate
Trilogy Health Services
Harrison
12.2018 - 05.2021
- Assisted 19 plus residents daily with daily activities such as showering, dressing, eating, attending outings, activities and much more.
- Kept track of daily tasks in Matrix.
Customer Service Associate
Bass Pro Shops
Forest Park
06.2013 - 12.2018
- Processing orders
- Prepare correspondence
- Fulfill customer needs to ensure customer satisfaction
Education
Bachelor's - Long Term Care Administration
University of Phoenix
01-2018
Skills
- Account Reconciliation
- Invoice Management
- Billing and Invoices
- Collections
- Customer Communication
- Time Management
- Accounts management
- Claims processing
- Customer information management
- Account reconciliation
- Payment negotiation
- Payroll administration
- Employee onboarding
- Time management
- Team building
- Regulatory compliance
- Customer service
- Problem solving
- Interpersonal communication
- Payroll processing
- Office management software
- Business recordkeeping
- Office administration
- Office inventory oversight
- Vendor engagement
- Relationship building
- Records management
- Deadline management
- Office management
- Document management
- Adaptability and flexibility
- Customer relationship management
- Negotiation
- Continuous improvement
- Problem-solving aptitude
- Attention to detail
- Computer skills
References
- Daynel Burton, Co-worker, 719-480-2258
- Emily Higginbotham, Co-worker, 513-608-2936
- Holly Sutton, Co-worker, 513-349-0903
- Bianca Ruiz, Co-worker, 513-446-3703
Activities
- I love books and enjoy anything that has to do with books and reading. I currently make Blind Dates With a Book.
- I love being outdoors. I enjoy hiking, bird watching, and kayaking.
- Spending time with family is what I enjoy most.
Timeline
Access Associate
TriHealth
12.2025 - 03.2026
Business Office Manager
Trilogy Health Services
07.2023 - 06.2025
Accounts Payable
Trilogy Health Services
05.2021 - 02.2022
Resident Care Associate
Trilogy Health Services
12.2018 - 05.2021
Customer Service Associate
Bass Pro Shops
06.2013 - 12.2018
Bachelor's - Long Term Care Administration
University of Phoenix