Hellen Vongai Tawodzera
Harare,Zimbabwe
Summary
A diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results. Experience in IT Systems Monitoring, IT Operations, Backup Administration, IT System Support, Content development and Teaching.
Overview
13
13
years of professional experience
Work History
Applications Operator
ZB Financial Holdings
10.2017 - Current
- Performed Integration of Zabbix Monitoring tool to enable monitoring of systems and production of reports
- Monitoring availability & reporting of malfunctions of systems (i.e Internet banking, ATM and POS, Mobile banking using Zabbix Monitoring tool
- Veeam Backup Administration (Backups, Restores and Archiving)
- IBM Tivoli Storage Manager (TSM) Administration (Backups, Restores and Archiving)
- Actively participated in Disaster Recovery Simulation for 5 years
- Offering 1st line support to Equation users
- Performing daily IT operations for banking & insurance users
- Ensuring online status for new day as per Service Level Agreements
- Provide system users with reports i.e daily, weekly and monthly
- Responding to program error messages through finding, correcting and or terminating programs.
- Participated in organization's transformation program
Content Developer
Higher Life Foundation
04.2017 - 07.2017
- Developing ICT content for Ruzivo Digital Learning using social listening and independent sources
- Strengthened content through proofreading and editing
- Quality Control checks to ensure compliance with procedures and standards before content uploads
- Uploading content
- Applied current editing and photography tools to tell great stories
- Creating project timelines and monitoring adherence
- Report preparation and presentation on milestones achieved
- Preparing agendas, minute taking and following-up on matters arising.
Information and Communication Technology Trainee
E-Machines
08.2011 - 12.2011
- Installing hardware and software
- Performed network support and assisting users with basic IT concepts
- Attended user trainings for software and hardware
- Performed Computer System maintenance
- Monitoring usage of IT resources
- Managed calls from customers for sales of point of sale hardware and computer consumables.
Education
Bachelor of Commerce Honors in Information Systems -
Midlands State University
Harare Weekend Class11.2023
Diploma in Education -
Belvedere Technical Teachers College
Harare01.2016
Higher National Diploma in Information Technology -
Harare Polytechnic
Harare01.2014
National Diploma in Information Technology -
Mutare Polytechnic
Mutare01.2013
Skills
- E-channels monitoring
- Backup Administration
- IT Support
- Multitasking
- Problem solving
- Effective communication
- Knowledge of C# and Java
Personal Qualities
- Good communications skills
- A commitment to ongoing training
- Good at time management
- Good organizational skills
- Ability to work and meet deadlines
- A good eye for detail
Idnumber
07 - 183984 C07
Personal Information
- Status: Married
- Gender: Female
- Nationality: Zimbabwean
Driverlicense
Class Four (89463JZ)
Values
- Service
- Teamwork
- Honesty
- Continuous Development
References
- Mr. T. Machanyangwa, ZB Financial Holdings, +263 715 420 670, Cnr Chinhoyi/ Robert Mugabe, Harare
- Mr. G. Masava, ZB Financial Holdings, +263 772 996 067, Cnr Rotten Row/Samora Machel, Harare
- Mr. B. Mbambo, Higher Life Foundation, +263 771 222 125, Suite 5 Westgate House, Harare
Training
- Zabbix Monitoring (Systems Monitoring tool)
- IBM Tivoli Storage Manager Administration (Backup and Archiving Solution)
- Veeam Backup Solution
- Oracle Linux
- Linux Essentials
Timeline
Applications Operator
ZB Financial Holdings
10.2017 - Current
Content Developer
Higher Life Foundation
04.2017 - 07.2017
Information and Communication Technology Trainee
E-Machines
08.2011 - 12.2011
Bachelor of Commerce Honors in Information Systems -
Midlands State University
Diploma in Education -
Belvedere Technical Teachers College
Higher National Diploma in Information Technology -
Harare Polytechnic
National Diploma in Information Technology -
Mutare Polytechnic
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