Helvin Rivas
Yakima
Summary
Dynamic Service Manager with a proven track record at Firestone, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective complaint resolution and strategic service improvements. Skilled in multitasking and organization, I foster strong relationships while driving operational efficiency and mentoring junior staff to elevate service standards.
Overview
2024
2024
years of professional experience
Work History
Service Manager
Firestone
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Senior Technician
Firestone
Yakima, WA
02.2015 - 01.2024
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
Sells Associate
Ace Hardware
Yakima, WA
10.2013 - 01.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Automotive Degree - Automotive
Perry Technical
Yakima, WA09.2014
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Senior Technician
Firestone
02.2015 - 01.2024
Sells Associate
Ace Hardware
10.2013 - 01.2015
Service Manager
Firestone
Automotive Degree - Automotive
Perry Technical
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