Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helvin Rivas

Yakima

Summary

Dynamic Service Manager with a proven track record at Firestone, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective complaint resolution and strategic service improvements. Skilled in multitasking and organization, I foster strong relationships while driving operational efficiency and mentoring junior staff to elevate service standards.

Overview

2024
2024
years of professional experience

Work History

Service Manager

Firestone
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Senior Technician

Firestone
02.2015 - 01.2024
  • Monitored and enforced safety measures to mitigate hazards.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
  • Installed new systems and parts with efficient approach.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.

Sells Associate

Ace Hardware
10.2013 - 01.2015
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Automotive Degree - Automotive

Perry Technical
Yakima, WA
09.2014

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Senior Technician

Firestone
02.2015 - 01.2024

Sells Associate

Ace Hardware
10.2013 - 01.2015

Service Manager

Firestone

Automotive Degree - Automotive

Perry Technical
Helvin Rivas