Hemi Martinez
Kamuela ,HI
Summary
Dynamic Assistant Manager with a proven track record at Hina Raes Cafe, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and decision-making, significantly improving service quality. Skilled in money handling and customer service, I spearheaded initiatives that fostered a positive work environment and boosted business growth. Achieved notable success in developing marketing strategies, increasing foot traffic.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Hina Raes Cafe
06.2023 - Current
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Established open lines of communication with team for feedback and suggestions.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Cultivated cohesive team environment by providing clear direction and support.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Honokaa High School
Honoka'a, HI05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
I ran in pageantry for a few years
I was crowned Miss Hawaii Island Teen USA 2023, made it to states, and won as the 2nd runner-up. This taught me how to speak in front of others, be confident, and be a good role model
Throughout my journey as a pageant queen, I did a lot of community service, such as visiting schools to talk to students about my experience, and delivering food packages to the kupuna of our community, feeding the homeless, and helping Honokaa School maintain their school farm, and learning about agriculture
Extracurricular
I've danced hula for over five years, and I have traveled to Japan multiple times for a cultural exchange
Timeline
Assistant Manager
Hina Raes Cafe
06.2023 - Current
High School Diploma -
Honokaa High School
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