Summary
Overview
Work History
Education
Skills
Timeline
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Cameron Hemmer

Summary

Experienced with customer relationship management, lead generation, and sales coordination. Utilizes communication and organizational skills to effectively manage client interactions and follow-ups. Knowledge of CRM tools and techniques to enhance customer satisfaction and retention.

Overview

4
4
years of professional experience

Work History

BDC Agent

Grieco Ford of Delray Beach
04.2023 - 03.2025
  • Handled inbound leads via phone and internet by utilizing the white label CRM.
  • Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Documented ALL customer interactions and transactions, maintaining accurate records of contact and potential future needs.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Enhanced customer retention rates through thorough follow-up procedures after completed purchases or appointments.
  • Worked with sales department to develop sales strategies and SOPs.

Digital Marketing Creator

Argon Agency
02.2021 - 06.2022
  • Facilitated clear communication between design team members, ensuring project goals were met on time.
  • Communicated and collaborated with a team for peer review and suggestions.
  • Monitored the ever changing best practices for SEO.
  • Demonstrated attention to detail and problem-solving abilities in the face of design and dateline expectations, resulting in client satisfaction.
  • Crafted dynamic content marketing pieces to drive consumer exposure of brands/businesses.
  • Identified target audiences and demographics to analyze characteristics, behavior, and media habits.
  • Maintained multiple accounts for Client's such as Google My Business, Instagram, Facebook.
  • Developed SOPs for content creation and scheduling.

Education

High School Diploma -

Godwin High School
Richmond, VA
06-2015

Skills

  • Goal oriented
  • Communicative
  • Customer retention
  • Performance tracking
  • CRM software
  • Teamwork and collaboration
  • Customer service
  • Time management

Timeline

BDC Agent

Grieco Ford of Delray Beach
04.2023 - 03.2025

Digital Marketing Creator

Argon Agency
02.2021 - 06.2022

High School Diploma -

Godwin High School

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Cameron Hemmer