Henan Ma
Elkhorn,NE
Summary
Hardworking and motivated professional with years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Successful in fast-paced environments to complete goals and team development. Excellent with team works.
Overview
4
4
years of professional experience
Work History
Manager
Mr. Rice
Omaha, NE
10.2022 - Current
- Manage front-of-house operations, including opening and closing procedures, accurately operating the cash register, and promptly assisting customers with their orders.
- Develop and maintain positive working relationships with staff, customers, and vendors.
- Oversee the training of new employees on customer service, food items knowledge, and cash handling techniques.
Server
Baby Blue Sushi Sake Grill
Omaha, NE
03.2022 - 10.2022
- Took orders from customers accurately and in a timely manner. Ensured that each guest was served courteously, quickly, and efficiently. Accurately recorded orders on cash register and point-of-sale system.
- Prepared dining area for operation by completing opening and closing duties including setup and restocking of supplies.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Restaurant Manager
Fushimi Sushi and Lounge
New York, NY
12.2020 - 02.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Education
MBA - Hotel And Restaurant Management
East Strasbourg University of Pennsylvania
East Strasbourg, PA05-2010
Skills
- Time Management
- Team Leadership
- Customer Relationship Management (CRM)
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Spanish
Limited
Timeline
Manager
Mr. Rice
10.2022 - Current
Server
Baby Blue Sushi Sake Grill
03.2022 - 10.2022
Restaurant Manager
Fushimi Sushi and Lounge
12.2020 - 02.2022
MBA - Hotel And Restaurant Management
East Strasbourg University of Pennsylvania
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