Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hend Elsalakawy

Brooklyn

Summary

Organized individual with a background in Biology and experience in front desk and medical reception roles. Skilled in managing patient interactions, scheduling appointments, and processing medical documentation. Ready to contribute effectively to a healthcare team through strong communication and administrative support.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

Mind & Body Wellness Medical Center
09.2024 - Current
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Assisted patients with check-in processes, ensuring accurate insurance verification and information collection.
  • Maintained electronic health records, ensuring data accuracy and compliance with privacy regulations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Front Desk Receptionist

Bay Ridge Manual Physical Therapy
07.2023 - 07.2024
  • Greeted and assisted patients, creating welcoming environment and ensuring smooth check-in process.
  • Managed phone inquiries, scheduling appointments efficiently to optimize patient flow.
  • Coordinated communication between patients and doctors, facilitating effective treatment planning.
  • Prepared treatment rooms by setting up necessary equipment and supplies.
  • Assisted with patient documentation, ensuring accuracy and compliance with privacy regulations.

Education

Bachelor of Science - Biology

Hunter College
New York, NY
06-2026

Skills

  • Medical terminology
  • Office administration
  • HIPAA compliance
  • Insurance verification
  • Payment collection
  • Medical records management
  • Proficient in CureMD
  • Proficient in WebPT
  • Billing support
  • Prior Authorizations

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Medical Receptionist

Mind & Body Wellness Medical Center
09.2024 - Current

Front Desk Receptionist

Bay Ridge Manual Physical Therapy
07.2023 - 07.2024

Bachelor of Science - Biology

Hunter College

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