Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Hobbies
Quote
Timeline
Hobbies
Hi, I’m

Hend Tohami

Miami,FL
Hend Tohami

Summary

Goal-oriented Small Business Owner with a superior understanding of [Stone Wholesale] companies and [Construction] markets. Proven history of making profitable business choices and maximizing revenues through streamlining business processes. Expert in Marketing management with training in Showing The Quality Of Materials.

Overview

3
years of professional experience

Work History

Palmyra Stone
Miami, Florida

Partner in Self Employed Small Business
10.2016 - 03.2020

Job overview

  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Used business software packages to maintain files and administrative records.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Frequently studied market to keep abreast of new industry trends.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Used Microsoft Word and other software tools to create documents and other communications
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Worked flexible hours across night, weekend and holiday shifts
  • Participated in team-building activities to enhance working relationships
  • Maintained energy and enthusiasm in fast-paced environment
  • Worked with customers to understand needs and provide excellent service
  • Resolved problems, improved operations and provided exceptional service
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Onboarded new temps by entering employee information into systems

Education

AL-ALSUN Faculty of Ain Shams University
Cairo, Egypt

Bachelor of Arts from Spanish Language And Literature
06.2000

University Overview

  • Completed AP course in TOEFL Preparation Program.
  • ELS Language Centers in Riyadh,KSA
  • Date : Sep 16- Oct 18, 2013
  • Overall Performance: Very Good



  • Completed AP course in English Intermediate Program.
  • The American University In Cairo.
  • Final Grade : A
  • Date : Oct 13, 2004


Skills

  • Supplier Monitoring
  • Business Growth and Retention
  • Department Oversight
  • Financial Statement Review
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Sales Tracking
  • Business Management and Development

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

Hobbies

* Workout Indoor and Outdoor.

* Listening to songs.

* Dancing.

Quote

To be able to look back upon one’s life in satisfaction, is to live twice.
Kahlil Gibran

Timeline

Partner in Self Employed Small Business
Palmyra Stone
10.2016 - 03.2020
AL-ALSUN Faculty of Ain Shams University
Bachelor of Arts from Spanish Language And Literature

Hobbies

Hobbies

* Workout Indoor and Outdoor.

* Listening to songs.

* Dancing.

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Hend Tohami