Summary
Overview
Work History
Education
Skills
Timeline
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Hengyu Chen

Sf,California

Summary

Friendly and reliable offering unmatched customer service and workplace focus. Dedicated and friendly individual experienced in safely navigating busy city streets. Satisfies customers consistently by working fast and answering questions . Highly organized with proven track record of providing excellent customer service.

Overview

5
5
years of professional experience

Work History

Food Server

Mom Dumpling
08.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Elevated customer satisfaction through followup and enthusiastic customer service.

Food Delivery Driver

Uber Eats
01.2022 - 07.2022
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Cashier

Trader Joe's
07.2018 - 07.2021
  • Worked with floor team and managers to meet wide range of customer needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Abraham Lincoln High School
San Francisco, CA
06.2020

Skills

  • Customer Relations
  • Customer Experience
  • Collaboration and Teamwork

Timeline

Food Server

Mom Dumpling
08.2022 - Current

Food Delivery Driver

Uber Eats
01.2022 - 07.2022

Cashier

Trader Joe's
07.2018 - 07.2021

High School Diploma -

Abraham Lincoln High School

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Hengyu Chen