Henna DuBose
Cedar Park,TX
Summary
Passionate Assistant Store Manager with 5+ years of Starbucks experience delivering strong partner and customer experiences while maintaining daily operations. Improves store performance through clear communication, coaching, and execution of aligned business plans. Ensures consistent service standards and operational reliability.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Starbucks
Leander, Texas
01.2026 - Current
- Recruited and hired qualified candidates, enhancing team capability and service quality.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Led team meetings to communicate goals, updates, and best practices effectively.
- Evaluated store performance and implemented feedback-driven improvement plans.
- Monitored inventory, cash, and payroll processes to keep the location running smoothly.
- Analyzed customer feedback data to develop action plans for improving product quality, and customer experience.
- Developed business plans to guide strategic decisions toward long-term objectives.
- Collaborated with peer team to streamline store operations, address district wide operational gaps, and drive long term metric success, and improve partner experience.
Shift Supervisor
Starbucks
Cedar Park, Texas
04.2025 - 01.2026
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Facilitated team meetings to discuss performance and address operational challenges.
- Managed inventory levels, conducting regular stock checks and ordering supplies.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Barista/Barista Trainer
Starbucks
Cedar Park, Texas
09.2021 - 04.2025
- Crafted handcrafted beverages tailored to customer preferences, enhancing customer satisfaction.
- Provided exceptional customer service and built rapport with diverse customers, fostering loyalty.
- Trained new baristas on beverage preparation techniques to ensure consistent quality.
- Maintained high standards of conduct and service to support company reputation.
- Trained new partners on Starbucks store procedures
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Team Lead
Urban Air
Austin, Texas
02.2021 - 09.2021
- Supported daily operations at entertainment facility to keep activities running smoothly.
- Trained new staff on safety rules and operational steps.
- Helped arrange schedules to improve team coverage during busy hours.
- Guided team members so tasks were completed on time and to quality standards.
- Assigned daily tasks to improve group productivity.
- Handled escalated customer complaints and questions quickly and professionally.
Skills
- Talent recruitment
- Employee scheduling
- Inventory management
- Sales analysis
- Operational strategy
- Team management
- Coaching and mentoring
Timeline
Assistant Store Manager
Starbucks
01.2026 - Current
Shift Supervisor
Starbucks
04.2025 - 01.2026
Barista/Barista Trainer
Starbucks
09.2021 - 04.2025
Team Lead
Urban Air
02.2021 - 09.2021