Tom Nasser
Malvern,AR
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Pine Bluff, Arkansas
08.2024 - 12.2024
- Provided training to new employees on company policies and procedures.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Store Manager
Tractor Supply Company
De Soto, Iowa
05.2022 - 07.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Store Manager
Lowes Home Improvment
Ames, Iowa
03.2019 - 05.2022
- Provided training to new employees on company policies and procedures.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Customer Relations Manager
Western Milling / OH Kruse Feed
Goshen, California
06.2012 - 08.2018
- Analyzed data from CRM systems to identify trends in customer service needs.
- Participated in trade shows, conferences, and other events aimed at increasing brand awareness
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Resolved escalated customer service issues in a timely manner.
Education
Associate of Arts - Business Administration And Management
Colorado Technical University
Colorado Springs, CO04-2015
Skills
- Promotional planning
- POS Systems
- Operational budgeting
- Risk Management
- Store Merchandising
- Customer Service Management
- Talent Recruitment
- Team Development
- Customer Relations
- Culture development
- Problem-Solving
Timeline
Assistant Store Manager
Lowes Home Improvment
08.2024 - 12.2024
Store Manager
Tractor Supply Company
05.2022 - 07.2024
Assistant Store Manager
Lowes Home Improvment
03.2019 - 05.2022
Customer Relations Manager
Western Milling / OH Kruse Feed
06.2012 - 08.2018
Associate of Arts - Business Administration And Management
Colorado Technical University