Melissa Criger

Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

• Collaborated with general manager to direct and delegate work assignments and verify execution of plans and strategies across store
• Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
• Coached and managed performance for store associates and developed bench of talented workers
• Maintained focus on promoting and driving sales, including execution of next season planning
• Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements
• Promoted friendly, prompt service to all customers resulting in high Medallia scores
• Attended store walk-throughs after new flows (and mid season) with management team and followed-up on directives and recommendations
• Feels confident in LP actions and reporting to LRPM and local PD

• Oversaw merchandise flow in and out of stock area to keep current for forecasted business levels
• Supervised team in housekeeping assignments to keep facility inspection-ready
• Kept inventory secure, organized, and accessible for team needs
• Ticketed and censored merchandise to keep records accurate
• Inventoried and organized supplies to determine ordering needs
• Checked team activities regularly to monitor performance and safety
• Handled personnel problems and complaints to restore harmony to workforce and improve teamwork