Briana Morris
Miramar,FL
Summary
Results-driven assistant manager with over five years of retail management experience, skilled at improving customer satisfaction and boosting sales. Proven leader experienced in optimizing operations and implementing strategic merchandising plans. Dedicated to fostering a high-performing team environment and achieving outstanding results in a fast-paced setting.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Pacsun
Aventura, Florida
03.2024 - Current
- Assist in managing daily store operations, ensuring compliance with company policies and improving overall efficiency.
- Implement visual merchandising strategies that increased product visibility and enhanced the shopping experience for customers.
- Track daily operational activities such as store expenses and payroll records.
- Conduct regular performance reviews with staff members to assess individual progress and set goals for future development.
- Update and maintain store signage and displays.
- Prepare weekly schedules to verify proper floor coverage.
- Strengthen work flow productivity by hiring, managing and developing top talent.
- Train and mentor new team members on visual merchandising standards and best practices, fostering a cohesive team environment.
- Execute merchandising and floor moves based on seasonal changes, business needs and trends.
- Foster a positive workplace culture to boost employee morale and encourage communication among staff.
- Develop and implement action plans based on KPI analysis to increase sales and improve customer retention.
Key Holder
Free People
Aventura, FL
10.2022 - 03.2025
- Trained and helped supervise associates to develop and maintain team customer service skills and product knowledge.
- Supervised associates by providing direction on tasks and expectations regarding customer service standards.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Handled customer inquiries and complaints with professionalism and patience.
- Oversaw cash management procedures, ensuring accurate financial transactions and adherence to company policies.
- Monitored conversion, units per transaction, and MPOS demand to enhance customer experience and drive sales growth.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
Key Holder/Assistant Visual Manager
Uppercuts Men's Hair Salon
Miami, Florida
01.2018 - 01.2022
- Assisted in managing daily salon operations and staff scheduling.
- Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
- Managed appointment scheduling and ensured efficient client flow in the salon.
- Maintained cleanliness and organization of salon tools and workstations daily.
- Provided exceptional customer service by greeting clients and addressing inquiries.
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
- Analyzed sales trends to optimize product placement and merchandising strategies.
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Organized store shelves, racks, and counters with merchandise according to company standards.
Education
Bachelor of Arts - English Composition
Florida Atlantic University
Boca Raton, FLSkills
- Customer service
- Visual merchandising
- KPI analysis
- Employee training
- Loss prevention
- Staff scheduling
- Customer relations
- Talent recruitment
Timeline
Assistant Store Manager
Pacsun
03.2024 - Current
Key Holder
Free People
10.2022 - 03.2025
Key Holder/Assistant Visual Manager
Uppercuts Men's Hair Salon
01.2018 - 01.2022
Bachelor of Arts - English Composition
Florida Atlantic University