Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Henna Smerda

Madison,WI

Summary

Energetic and dependable professional with experience in front office operations, caregiving, and customer service. Skilled in organization, communication, and time management, with a proven ability to balance multiple demanding roles successfully. Former athlete with a team-focused mindset, and a strong commitment to supporting group success through discipline, adaptability, and attention to detail.

Overview

1
1
year of professional experience

Work History

Front Office Specialist

Behavioral Health Clinic
Wausau, WI
05.2025 - Current
  • Maintained patient confidentiality and handled sensitive information securely.
  • Verified patient insurance information and processed necessary documentation.
  • Managed incoming calls and directed them to appropriate staff members promptly.
  • Processed payments accurately and efficiently.
  • Coordinated patient scheduling, referrals, consultations, and diagnostic testing as needed.

Caregiver

Dimensions Living Wausau
Wausau, Wisconsin
05.2025 - 08.2025
  • Maintained the cleanliness and safety of patient rooms and common areas.
  • Assisted with activities of daily living, including bathing, dressing, and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Developed patience, empathy, and creative problem-solving skills in high-stress situations.

Cafe Associate

Wild Roots Apothecary
Wausau, Wisconsin
05.2024 - 01.2025
  • Operated cash register, processed transactions, and handled payments accurately.
  • Assisted customers with menu selections and provided excellent service.
  • Stocked supplies and inventory, ensuring the availability of products during shifts.
  • Followed all health and safety regulations to ensure food safety standards.

Education

High School Diploma -

Wausau East High School
Wausau Wisconsin
05-2024

Bachelor of Science - Neurobiology

University of Wisconsin, Madison
Madison, WI
05-2028

Skills

  • Patient care
  • Effective communication
  • Customer service
  • Appointment scheduling
  • Data entry
  • Time management
  • Team collaboration
  • Problem resolution
  • Calendar management
  • Equipment operation
  • Organization

Affiliations

  • Portrait and event photography
  • Pursuing certificate in Graphic Design
  • Pursuing certificate in Disability rights and services
  • Fitness and wellness: strength training, swimming, cycling
  • CNA Candidate: Completed coursework and clinical training; preparing for state certification exam
  • Volunteering and community service with youth and neurodiverse youth

Timeline

Front Office Specialist

Behavioral Health Clinic
05.2025 - Current

Caregiver

Dimensions Living Wausau
05.2025 - 08.2025

Cafe Associate

Wild Roots Apothecary
05.2024 - 01.2025

High School Diploma -

Wausau East High School

Bachelor of Science - Neurobiology

University of Wisconsin, Madison

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