Henna Vazirani

· Managed high volume of prescriptions daily (800-850 scripts) while maintaining excellent customer service and attention to detail

· Introduced and provided team of pharmacists and pharmacy technicians with an introductory crash course of the Walgreens system(Intercom plus) with the Brookshire's and Walgreens merger

· Trained and mentored new pharmacy grad interns to fulfill the role of a pharmacist, fostering a supportive work environment focused on professional growth

· Improved patient outcomes by providing comprehensive medication therapy management via Outcomes and patient counseling

· Precepted APPE and IPPE pharmacy students from UT Tyler Fisch College of Pharmacy and received Preceptor of the Year 2022-2023 award.

· Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients and contributed pharmacy sales by 34%.

· Worked extended hours (4p-12a) during COVID-19 to help the community and offered clinical services such as drive thru COVID testing, drive up immunization clinics, and streamlined high volume prescription filing process, maximizing accuracy and minimizing wait time for patients.

· Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients

· Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction

· Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively

· Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care

· Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources

· Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies

· Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products

· Assisted with opening up a new CVS Pharmacy

· Lead with Heart- display empathy and companion for your patients, customers, caregivers, and colleagues on my team

· Reduced wait times at the pharmacy counter through effective communication skills and efficient multitasking abilities.

· Resolved insurance issues promptly by communicating with providers to secure timely coverage approvals or alternative options for patients.

· Handled emergency situations, such as medication shortages or recalls, ensuring the well-being of patients and maintaining pharmacy operations.

· Counseled patients on their medications and also provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation, and high blood pressure.

· Recommended appropriate clinical programs such as immunizations, MTM (Medication Therapy Management), and diabetes coaching.

· Hosted two successful annual flu clinics

· Demonstrated commitment to professional growth by seeking feedback from supervising pharmacists, incorporating constructive criticism into daily work practices, and setting personal goals for skills development.