Hennessy Luciano

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy and facials
• Maintain a professional and clean work environment & appearance

- Greeting and welcoming customers in a friendly and professional manner.

• Tending to customer needs, inquiries, and complaints.
• Informing hairdressers and beauticians about customer appointments and requirements.
• Managing phone calls, emails, deliveries, and office inventory.
• Processing bookings and cancellations, and managing appointment schedules.
• Ensuring that the reception area is kept clean and professional.
• Assisting with marketing and sales by providing customers with information on promotions and new products and services.
• Processing transactions and issuing receipts.

• Handle cash payments on POS
• Greet customers in a friendly manner
• Train new crew members on policies and procedures
• Maintain work station clean and organized

• Delivering food to the correct tables
• Helping servers with requests
• Keeping the area clean and organized
• Assisting service staff in resetting tables - Working a flexible schedule
• Lifting and carrying 10–55 lbs
• Having reliable transportation