Hoa Mai
Taylorsville,UT
Summary
Motivated and dedicated University of Utah student with a strong academic record and a passion for learning. Pursuing a Psychology degree, I possess skills in time management, organization, and communication, gained through leadership roles in various environments. Eager to apply current knowledge to future careers and continue personal and professional growth. Quick learner with a strong work ethic, actively seeking opportunities for growth and development.
Overview
11
11
years of professional experience
Work History
Receptionist
Starlux Lash Studio
07.2020 - 12.2023
- Greet customers coming in and provide information about salon services and retail products
- Assist in maintaining reception area and organize salon environment
- Suggest and sell salon services and products
- Assist salon manager with administrative tasks and salon results
- Answer phones, book appointments, maintain accounts and client records
- Data entry and organization of front desk and paper work
- Worked cash register and handled payments
Delivery Driver
DoorDash/Instacart
01.2023 - 08.2023
- Planned optimal routes to minimize delays and maximize time efficiency
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Interacted with customers pleasantly to meet needs and drive satisfaction
- Followed safety rules to keep clean driving record with no accidents or incidents
- Delivered goods and services to customers on time and in excellent condition
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Communicate with customer to keep them up to date with their order
- Make sure orders are complete before delivering it to customer
- Resolved customer needs and adjusted orders
Office Assistant
Taylorsville High School
08.2018 - 12.2018
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of office activities.
Server
Rollz Vietnamese
10.2017 - 02.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Used slow periods to wrap utensils and restock supplies
- Kept register accurate through correct billing, payment processing and cash management practices
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Volunteer
Vietnamese Youth Association
01.2013 - 11.2016
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT04-2026
Associate - Psychology
Salt Lake Community College
Salt Lake City, UT05.2023
Diploma -
Taylorsville High School
Taylorsville, UT05.2019
Skills
- Active Listening
- Communication
- Computer
- Customer Service
- Interpersonal
- Leadership
- Management
- Problem-solving
- Time Management
- Transferable
- Bookkeeping
- Scheduling
- Customer and client relations
Languages
Vietnamese
Native or Bilingual
Timeline
Delivery Driver
DoorDash/Instacart
01.2023 - 08.2023
Receptionist
Starlux Lash Studio
07.2020 - 12.2023
Office Assistant
Taylorsville High School
08.2018 - 12.2018
Server
Rollz Vietnamese
10.2017 - 02.2018
Volunteer
Vietnamese Youth Association
01.2013 - 11.2016
Bachelor of Science - Psychology
University of Utah
Associate - Psychology
Salt Lake Community College
Diploma -
Taylorsville High School
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