Henri Belibi
Rogers,United States
Overview
16
16
years of professional experience
Work History
Resolution Specialist III
Walmart
2020.10 - Current
- Manage inbound and outbound customer service calls to address various issues for customers nationwide
- Oversee work orders to ensure timely acceptance by technology teams and vendors, preventing product loss and reducing costs
- Collaborate with store management, tech teams, and vendors to meet SLAs and maintain service quality
Resolution Specialist I
Walmart
2018.09 - 2020.10
- Assisted customers across the U.S
- With inquiries, order issues, and fraud concerns related to online and in-store experiences
- Developed exceptional customer service skills by addressing and resolving customer problems effectively
Cook
Cajun King
Oklahoma City, OK
2016.01 - 2017.01
- Ensured timely preparation and delivery of customer orders while adhering to high standards of food safety and quality
- Developed skills in managing customer expectations and maintaining workflow in a busy kitchen environment
Sales Associate
Meat Store
Philadelphia, PA
2015.01 - 2016.01
- Assisted customers in selecting high-quality meat products, leveraging product knowledge to drive sales and enhance customer satisfaction
Valet Attendant
Parking Lot Company
Philadelphia, PA
2015.09 - 2015.12
- Provided exceptional service by efficiently parking and retrieving customers' vehicles in a bustling downtown area
Cook & Cashier
Fish and Chips
Atlantic City, NJ
2011.06 - 2014.09
- Managed all aspects of kiosk operations, including cooking, cash handling, and customer service under high-pressure conditions
- Successfully turned customer complaints into positive experiences, contributing to repeat business during busy summer seasons
Independent Sales Associate
Prepaid Calling Cards
New York City, NY
2009.06 - 2010.07
- Sold prepaid calling cards across diverse neighborhoods, meeting sales goals and developing strong negotiation skills
Education
Bachelor of Science - Business Administration, Information Systems Enterprise Resource Planning
University of Arkansas (Walton Business College)
Fayetteville, AR2024-01
Associate of Science - Information Systems
Northwest Arkansas Community College
Bentonville, AR2021-01
Skills
- Data & Analytics
- Strategic Thinking
- Critical Thinking
- Problem Solving
- IT System Support
- Continuous Improvement
- Roll-out Project Planning and developing
- Multilingual
- Analytical thinking
- Communication skills
- Team collaboration
- Flexible and adaptable
- Organization and time management
- Attention to detail
Timeline
Resolution Specialist III
Walmart
2020.10 - Current
Resolution Specialist I
Walmart
2018.09 - 2020.10
Cook
Cajun King
2016.01 - 2017.01
Valet Attendant
Parking Lot Company
2015.09 - 2015.12
Sales Associate
Meat Store
2015.01 - 2016.01
Cook & Cashier
Fish and Chips
2011.06 - 2014.09
Independent Sales Associate
Prepaid Calling Cards
2009.06 - 2010.07
Bachelor of Science - Business Administration, Information Systems Enterprise Resource Planning
University of Arkansas (Walton Business College)
Associate of Science - Information Systems
Northwest Arkansas Community College