Henri Belibi
Rogers,United States
Overview
16
16
years of professional experience
Work History
Resolution Specialist III
Walmart
10.2020 - Current
- Manage inbound and outbound customer service calls to address various issues for customers nationwide
- Oversee work orders to ensure timely acceptance by technology teams and vendors, preventing product loss and reducing costs
- Collaborate with store management, tech teams, and vendors to meet SLAs and maintain service quality
Resolution Specialist I
Walmart
09.2018 - 10.2020
- Assisted customers across the U.S
- With inquiries, order issues, and fraud concerns related to online and in-store experiences
- Developed exceptional customer service skills by addressing and resolving customer problems effectively
Cook
Cajun King
Oklahoma City, OK
01.2016 - 01.2017
- Ensured timely preparation and delivery of customer orders while adhering to high standards of food safety and quality
- Developed skills in managing customer expectations and maintaining workflow in a busy kitchen environment
Sales Associate
Meat Store
Philadelphia, PA
01.2015 - 01.2016
- Assisted customers in selecting high-quality meat products, leveraging product knowledge to drive sales and enhance customer satisfaction
Valet Attendant
Parking Lot Company
Philadelphia, PA
09.2015 - 12.2015
- Provided exceptional service by efficiently parking and retrieving customers' vehicles in a bustling downtown area
Cook & Cashier
Fish and Chips
Atlantic City, NJ
06.2011 - 09.2014
- Managed all aspects of kiosk operations, including cooking, cash handling, and customer service under high-pressure conditions
- Successfully turned customer complaints into positive experiences, contributing to repeat business during busy summer seasons
Independent Sales Associate
Prepaid Calling Cards
New York City, NY
06.2009 - 07.2010
- Sold prepaid calling cards across diverse neighborhoods, meeting sales goals and developing strong negotiation skills
Education
Bachelor of Science - Business Administration, Information Systems Enterprise Resource Planning
University of Arkansas (Walton Business College)
Fayetteville, AR01-2024
Associate of Science - Information Systems
Northwest Arkansas Community College
Bentonville, AR01-2021
Skills
- Data & Analytics
- Strategic Thinking
- Critical Thinking
- Problem Solving
- IT System Support
- Continuous Improvement
- Roll-out Project Planning and developing
- Multilingual
- Analytical thinking
- Communication skills
- Team collaboration
- Flexible and adaptable
- Organization and time management
- Attention to detail
Timeline
Resolution Specialist III
Walmart
10.2020 - Current
Resolution Specialist I
Walmart
09.2018 - 10.2020
Cook
Cajun King
01.2016 - 01.2017
Valet Attendant
Parking Lot Company
09.2015 - 12.2015
Sales Associate
Meat Store
01.2015 - 01.2016
Cook & Cashier
Fish and Chips
06.2011 - 09.2014
Independent Sales Associate
Prepaid Calling Cards
06.2009 - 07.2010
Bachelor of Science - Business Administration, Information Systems Enterprise Resource Planning
University of Arkansas (Walton Business College)
Associate of Science - Information Systems
Northwest Arkansas Community College