Nathan Santos
Austin
Summary
Diligent [Desired Position] with a strong background in conflict resolution and issue management. Skilled in navigating complex disputes and implementing effective solutions. Demonstrated problem-solving abilities and exceptional communication skills that enhance client satisfaction and improve team efficiency.
Overview
5
5
years of professional experience
Work History
Resolution Specialist III
Allergan Aesthetics
06.2022 - Current
- Ability to use critical thinking skills to resolve inquiries to meet service levels
- Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call or case follow up
- Ability to de-escalate, maintain composure, provide solutions based on company policies and processes via phone interactions and written communications with internal and external customers
Membership Concierge/Sales/Customer Service
Life Time Fitness
11.2021 - 06.2022
- Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy
- To provide, entertaining, educational, friendly and inviting experiences of uncompromising quality that empower everyone to live a healthy and happy life
Property Manager
WSYou
06.2020 - 08.2020
- Coordinated and managed a team to create a safe and comfortable working environment
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
Education
B.S. - Business Administration
Winona State University
B.S. - Human Resource Management
Winona State University
Skills
- Microsoft Suite
- SAP/S4Hana
- CRM
- Salesforce
- Collaborative Problem Solving
- Responsible Decision Making
- Assertiveness
- De-escalation techniques
- Conflict resolution skills
- Document preparation
- Oral and Written Communications
Activities Interests Rewards
- Winona State University Baseball Team and Scholarship
- 2021 Presidential Scholar Athlete
- Deans List Spring 2019, Spring 2020, Fall 2020, and Spring 2021
- Volunteer at Winona State Baseball Camp, Winona, MN
- Volunteer at Trick or Treat for Cans, Winona, MN
Timeline
Resolution Specialist III
Allergan Aesthetics
06.2022 - Current
Membership Concierge/Sales/Customer Service
Life Time Fitness
11.2021 - 06.2022
Property Manager
WSYou
06.2020 - 08.2020
B.S. - Human Resource Management
Winona State University
B.S. - Business Administration
Winona State University
Similar Profiles
Taylor HarrellTaylor Harrell
Sr. Practice Development Manager II at Allergan AestheticsSr. Practice Development Manager II at Allergan Aesthetics
Jill RaganJill Ragan
Practice Development Manager II at Allergan AestheticsPractice Development Manager II at Allergan Aesthetics
Matthew LecoursMatthew Lecours
Territory Manager at Allergan AestheticsTerritory Manager at Allergan Aesthetics
ANGELA PECKANGELA PECK
Executive Director, Field Force Empowerment at ALLERGAN AESTHETICS, an AbbVie CompanyExecutive Director, Field Force Empowerment at ALLERGAN AESTHETICS, an AbbVie Company
BARBARA ANN GERACIBARBARA ANN GERACI
Enterprise Sales Development Representative at RubrikEnterprise Sales Development Representative at Rubrik