Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Henrieta Ondrejkova

Henrieta Ondrejkova

Miami,FL

Summary

Driven and ambitious, willing to accept new challenges and make a positive impact. An expert in multitasking and solving problems immediately.

Overview

9
9
years of professional experience

Work History

Travel Agent - Supervisor

JP Morgan & Chase
11.2023 - Current
  • Travel escalation specialist.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Booked transportation using booking engines and Sabre, Worldspan GDS, made hotel reservations and collected payments to optimize trip planning.
  • Supervisor - defect corrections - ability to resolve or mitigate another agents defects.
  • Me along with other teammate created powerpoint presentation - "Defect reversal process" - we presented it to Manager of operations and successfully created separate department for defect reversals of another agents - I was leading this group with another teammate.
  • I have 99% growth rate in our company for last quarter ,I am in "defect free zone" - zero defects for last 8 months in company. I have one of th highest quality assurance scores in our team.

Owner/Manager of short term rental vacation properties

Airbnb
10.2015 - 11.2023
  • Managed day-to-day business operations.
  • Utilizing managing tools such as Hostaway, Guesty.
  • Helped guests to organize daily activities, booked trips, managed pick up and drop off at the airport, helped with car rental and other necessities during the day.
  • Managed my employees on a daily basis, prepared weekly schedules, organized deliveries, made sales and up sales, fulfilled guests daily needs, managed and coordinated daily prices for short term rentals and made sure of a smooth daily process with guests check-in and check-out.
  • Trained and motivated employees to perform daily business functions.

Travel agent

Brickell Travel Management
04.2020 - 01.2022
  • Communication with clients to determine their specifications and budget, and suggestion of suitable travel packages or services.
  • Organization of travels from beginning to end, through booking tickets and accommodations, securing rental transportation.

Public relations and communications manager

Four Seasons Hotel
02.2018 - 03.2020
  • The development and execution of an annual integrated plan comprising public relations, social media, and marketing communication strategies that supported the property's business objectives.
  • Identified target publications, managed media communications, developed new connections, coordinated media visits and interviews to generate ongoing coverage.
  • Analyzed market data to inform strategic decisions.

Education

Engineer - Business and management

Technical University
Zvolen, Slovakia
01.2013

Skills

  • Microsoft Software Package
  • GDS System ( Worldspan, Sabre, Amadeus )
  • Hostaway, Guesty
  • Roommaster
  • Leadership
  • Computer Skills
  • Ability to Multitask
  • Communication
  • Hotel Accommodations
  • Strong attention to detail
  • Itineraries

Languages

English
Slovak
Russian
Polish
Czech

Timeline

Travel Agent - Supervisor

JP Morgan & Chase
11.2023 - Current

Travel agent

Brickell Travel Management
04.2020 - 01.2022

Public relations and communications manager

Four Seasons Hotel
02.2018 - 03.2020

Owner/Manager of short term rental vacation properties

Airbnb
10.2015 - 11.2023

Engineer - Business and management

Technical University
Henrieta Ondrejkova