Driven and ambitious, willing to accept new challenges and make a positive impact. An expert in multitasking and solving problems immediately.
Overview
9
9
years of professional experience
Work History
Travel Agent - Supervisor
JP Morgan & Chase
11.2023 - Current
Travel escalation specialist.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Booked transportation using booking engines and Sabre, Worldspan GDS, made hotel reservations and collected payments to optimize trip planning.
Supervisor - defect corrections - ability to resolve or mitigate another agents defects.
Me along with other teammate created powerpoint presentation - "Defect reversal process" - we presented it to Manager of operations and successfully created separate department for defect reversals of another agents - I was leading this group with another teammate.
I have 99% growth rate in our company for last quarter ,I am in "defect free zone" - zero defects for last 8 months in company. I have one of th highest quality assurance scores in our team.
Owner/Manager of short term rental vacation properties
Airbnb
10.2015 - 11.2023
Managed day-to-day business operations.
Utilizing managing tools such as Hostaway, Guesty.
Helped guests to organize daily activities, booked trips, managed pick up and drop off at the airport, helped with car rental and other necessities during the day.
Managed my employees on a daily basis, prepared weekly schedules, organized deliveries, made sales and up sales, fulfilled guests daily needs, managed and coordinated daily prices for short term rentals and made sure of a smooth daily process with guests check-in and check-out.
Trained and motivated employees to perform daily business functions.
Travel agent
Brickell Travel Management
04.2020 - 01.2022
Communication with clients to determine their specifications and budget, and suggestion of suitable travel packages or services.
Organization of travels from beginning to end, through booking tickets and accommodations, securing rental transportation.
Public relations and communications manager
Four Seasons Hotel
02.2018 - 03.2020
The development and execution of an annual integrated plan comprising public relations, social media, and marketing communication strategies that supported the property's business objectives.
Identified target publications, managed media communications, developed new connections, coordinated media visits and interviews to generate ongoing coverage.
Analyzed market data to inform strategic decisions.
Education
Engineer - Business and management
Technical University
Zvolen, Slovakia
01.2013
Skills
Microsoft Software Package
GDS System ( Worldspan, Sabre, Amadeus )
Hostaway, Guesty
Roommaster
Leadership
Computer Skills
Ability to Multitask
Communication
Hotel Accommodations
Strong attention to detail
Itineraries
Languages
English
Slovak
Russian
Polish
Czech
Timeline
Travel Agent - Supervisor
JP Morgan & Chase
11.2023 - Current
Travel agent
Brickell Travel Management
04.2020 - 01.2022
Public relations and communications manager
Four Seasons Hotel
02.2018 - 03.2020
Owner/Manager of short term rental vacation properties
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank