Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Published Author
Timeline
Receptionist

Henrietta C. Moors

Orlando,Florida

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Dial America
Orlando, FL
07.2021 - 03.2022
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Answering Service Representative

AnswerNet
Orlando, Florida
09.2018 - 12.2019
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.

Prospector/Patient Satisfaction

Continucare/Humana
Clermont, Florida
09.2012 - 07.2014
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Outbound Referral Rep/Rental Agent

Orange Lake Resort
Kissimmee, FL
12.2007 - 11.2010
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Implemented rental asset processes and cleanliness standards.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
  • Updated company database with new property listings or added amenities.

Account Executive

WZZD/WFIL Christian Radio
Lafayette Hills, Pa.
09.1998 - 10.2000
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.

Education

High School Diploma -

Lincoln Prep
Philadelphia, PA
06.1965

High School Diploma -

Cheltenham High School
Wyncote, PA
06.1962

Skills

  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Upselling Products and Services
  • Special Requests
  • Call Documentation

Accomplishments

Published Christian Author


Certified Motivational Specialist


Music

Certification

Certified by Colonial Penn Insurance in Philadelphia, Pa.

for training groups as a Motivational Specialist in 1980

Published Author

My book is "In the blink of an eye" by Celistine Moors


It is a Christian fiction novella... it can be acquired at Amazon or Boarders Books

Timeline

Customer Service Agent

Dial America
07.2021 - 03.2022

Answering Service Representative

AnswerNet
09.2018 - 12.2019

Prospector/Patient Satisfaction

Continucare/Humana
09.2012 - 07.2014

Outbound Referral Rep/Rental Agent

Orange Lake Resort
12.2007 - 11.2010

Account Executive

WZZD/WFIL Christian Radio
09.1998 - 10.2000

High School Diploma -

Lincoln Prep

High School Diploma -

Cheltenham High School

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Henrietta C. Moors