Henrry Hernandez
Plainfield
Summary
Performance-focused individual eager to start a career in water and wastewater. Driven to succeed at any cost while staying in line with any and all rules/regulations.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon
Edison
12.2024 - Current
- Safely Delivered 150+ packages per day to residential and commercial locations, consistently meeting delivery targets.
- Lifted, sorted, and moved packages up to 50lbs to ensure timely and accurate deliveries.
- Scanned packages using handheld devices to confirm delivery status and maintain accurate delivery records.
- Conducted pre and post trip vehicle inspections, performed regular equipment checks and reported issues to ensure smooth operations.
- Collaborated with team members to achieve daily shipping and inventory targets.
Logistics Dispatcher
NBBL Group Inc.
Warren
04.2024 - 12.2024
- Successfully managed dispatch operations for a fleet of 23 trucks, achieving a 97% on-time delivery rate.
- Monitored real-time shipment progress using GPS and dispatch software, proactively addressing delays and rerouting shipments based on traffic, weather, or last-minute requests to maintain delivery schedules.
- Primary point of contact for drivers and clients, providing instructions, updates and troubleshooting support.
- Analyzed performance metrics and generated reports for management, identifying trends to enhance operational efficiency.
- Maintained accurate documentation for audits, including driver logs, delivery schedules, and vehicle maintenance records, ensuring compliance with federal, state, and company regulations.
Insurance Agent
State Farm
Union
10.2022 - 03.2024
- Built and maintained a client base by conducting outreach through cold calls, emails and leveraging referrals to generate new business.
- Consulted with clients to identify their needs and recommended tailored solutions, resulting in a 32% increase in policy sales.
- Provided detailed explanations of policy terms, coverage options and benefits to simplify complex information for clients.
- Delivered extraordinary customer service by addressing inquiries, resolving policy issues and assisting with claims processing.
- Processed policy applications, renewals and amendments efficiently while ensuring adherence to company and industry standards.
Service Manager
Chipotle Mexican Grill
Basking Ridge
06.2017 - 02.2021
- Implemented strategies to improve customer engagement, leading to a 60% increase in customer satisfaction scores.
- Supervised daily front-of-house operations, ensuring exceptional guest service and adherence to company standards.
- Facilitated onboarding and training programs to ensure new hires were properly equipped with the knowledge and skills to succeed.
- Managed shift scheduling, oversaw labor control and inventory to optimize operational efficiency and profitability.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06.2015
Skills
- Google Suite
- Microsoft Office
- Computer skills
- Mathematics
- Customer Service
- Record Keeping
- Labor Cost Analysis
- Inventory Control
- Analytical Skills
- Inventory management
- Problem solving
- Attention to detail
- Effective communication
- Physical stamina
- Training facilitation
- Documentation and reporting
- Dispatch communication
- Cleaning and Maintenance
- English (Fluent)
- Spanish (Fluent)
- Heavy lifting
- Database management
- Verbal and written communication
- Adaptability and flexibility
Timeline
Delivery Driver
Amazon
12.2024 - Current
Logistics Dispatcher
NBBL Group Inc.
04.2024 - 12.2024
Insurance Agent
State Farm
10.2022 - 03.2024
Service Manager
Chipotle Mexican Grill
06.2017 - 02.2021
High School Diploma -
Plainfield High School