Henry Casimir
Clarksburg,MD
Summary
Cybersecurity professional with 7+ years of experience ensuring high levels of IT infrastructure security for a variety of institutions. Orchestrates timely technical solution delivery, vulnerability management, end-user experiences, and regulatory compliance. Adept at coordinating evidence-based process improvements to drive productivity without sacrificing infrastructure security and quality in service delivery. Maintain an active Public Trust Clearance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Protective Service Officer/IT Help Desk Support Intern (Part-Time)
Simmons & Associates
08.2021 - Current
- Decreased resolution time across 80 end-user inquiries by 25%, coordinating accurate and timely technical issue troubleshooting and remote technical support
- Increased overall system performance by 20% and end-user satisfaction by 99% via peripheral, computer system, and software application improvements
- Reduced IT service request resolution timelines by 30%, spearheading the integration of a more effective ticketing system while facilitating prompt end-user communication
- Enhanced the organization’s technical infrastructure and security policies by 15%, proactively determining, isolating, and removing potential vulnerabilities
- Collaborate with various IT team throughout technical solution delivery and strategic planning to optimize security measures present and prevent future issue occurrence
- Respond to user inquiries, troubleshooting technical issues and providing remote support for hardware, software, and network-related problems to facilitate timely resolutions for end-user issues
Help Desk Specialist
Allied Mission Group
06.2023 - 10.2023
- Reduced technical errors by 25% and increased overall service delivery, promoting effective ticket prioritization and escalation strategies while liaising with the appropriate support team members
- Decreased resolution time by 20% without sacrificing quality in solution delivery and end-user experiences throughout application, desktop, network, and mobile device issues
- Enhanced customer satisfaction scores by 15%, guiding timely customer communication, requirements gathering/customer information verification, and solution delivery that was effective in the long-term
- Maximized application, desktop, network, mobile device, and software application functionality for 60 individuals, ensuring optimal performance and satisfaction ratings
- Documented information within the CRM ticketing tool accurately in addition to facilitating outbound service calls to potential customers, enhancing revenue, and driving a 10% customer base increase
Protective Service Officer/IT Help Desk Support Intern (Part-Time)
Golden SVCS
12.2020 - 08.2021
- Decreased cybersecurity incidents by 25%, maintaining accountability over the storage and management of sensitive information in addition to utilizing more effective cybersecurity practices
- Increased issue resolution timeliness by 30% via prompt customer communication, root cause analysis, and escalation to the most appropriate IT teams
- Managed access control systems and enhanced security documentation accuracy by 15% in addition to increasing process efficiency regarding personnel identification and authorization
- Spearheaded IT infrastructure safety for 80 Veterans Affairs staff, 120 visitors and patients via routine surveillance, security camera monitoring, and incident management
- Addressed and resolved technical issues for computer hardware, software, and network systems, coordinating prompt solution delivery as an IT Help Desk Support Professional
Teacher
Bach2Rock
09.2019 - 01.2021
- Maintained ownership of approximately 600 technical issues daily to minimize/prevent downtime for 100 students and 20 staff members, facilitating prompt issue resolution
- Enhanced positive feedback received and end-user experiences by 25%, ensuring that individualized and timely technical solutions were rendered and effective in both short- and long-term capacities
- Increased operational efficiency by 20%, ensuring seamless classroom operations and proactive communication with institutional personnel
- Evaluated IT hardware and software monthly, coordinating timed updates and troubleshooting initiatives to increase system performance continuously and minimize system disruptions by 15%
Recovering Service Member/Corporal of Marines
Wounded Warrior Battalion West, Company B
08.2014 - 08.2016
- Maximized system reliability and productivity for 25 staff members and 45 recruits and facilitated a 20% improvement, providing technical solutions for over 200 hardware and software technical issues
- Enhanced injured Marine recruits’ technical proficiencies by 30%, supporting individuals’ abilities to utilize new technologies and technical resources in addition to facilitating a positive recovery process
- Liaised with IT staff to provide timely technical support and issue resolution throughout the organization, proactively remediating issues to minimize downtime
- Supported Marine recruits throughout rehabilitation and individuals’ transition to civilian life, assessing individuals’ needs/goals and ensuring that appropriate resources were distributed
Education
Bachelor of Science - Advanced Cyber Security Certificates
University of Maryland Global Campus
Adelphi, Md12-2024
Cybersecurity Workforce Training Certificate of Completion - CyberSecurity
Purdue University
Columbia, IA10.2023
Skills
- Cybersecurity
- Data Analysis
- Incident Response
- Endpoint Protection
- Password Policies
- User Account Management
- Solution Development
- Technical Documentation
- IT Infrastructure Management
- Compliance
Certification
- CompTIA Network+ Certification
- CompTIA SEC+ Certification
Languages
haitian
Timeline
Help Desk Specialist
Allied Mission Group
06.2023 - 10.2023
Protective Service Officer/IT Help Desk Support Intern (Part-Time)
Simmons & Associates
08.2021 - Current
Protective Service Officer/IT Help Desk Support Intern (Part-Time)
Golden SVCS
12.2020 - 08.2021
Teacher
Bach2Rock
09.2019 - 01.2021
Recovering Service Member/Corporal of Marines
Wounded Warrior Battalion West, Company B
08.2014 - 08.2016
- CompTIA Network+ Certification
- CompTIA SEC+ Certification
Bachelor of Science - Advanced Cyber Security Certificates
University of Maryland Global Campus
Cybersecurity Workforce Training Certificate of Completion - CyberSecurity
Purdue University
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